An excellent opportunity has arisen at an innovative West London IT Solutions Provider for a Bilingual Applications Support Engineer with a background in Customer Service. This challenging but highly rewarding role will involve a significant amount of travelling within a close-knit support team to meet customers in the UK or EMEA, as well as providing accurate and creative technical solutions to IT problems. Would-be employees need to possess 2-3 years experience with complex customer-facing technical support, as well as exposure to programming languages. Familiarity with Lotus Notes, Citrix, Web Servers and MSExchange would be advantageous, but not essential. English must be spoken to a fluent level, and real fluency in a second language (especially German or Dutch, but also Polish, Spanish or Italian) is a key requirement due to the international nature of the team's operations. Because of the amount of travelling and the size of the support team, the role demands a motivated team player with superb communication skills and an ability to get on with people. The firm also places much emphasis on the continual progression of its employees, with annual internal and external training courses amongst many opportunities for employees to further their careers - a lust for continual learning therefore needs to be shown by a potential employee.