Vacancy Description

• Apply business knowledge effectively to ensure the most effective Image & Workflow solutions are implemented.
• Maintain accurate records for time recording purposes.
• Ensure awareness of deadlines and priorities. Report on progress and issues/risks in a timely manner.
• Deliver work in within agreed time scales.
• Establish and develop effective working relationships with business users of all levels.
• Liaise with the Lead Process Builder, Business Analysts & Project Manager throughout the allocated work package to ensure no surprises in respect of meeting agreed deadlines/standards (using both formal and informal methods of communication).
• Contribute to the development and implementation of defined project plans
• Actively improve own business and I&W knowledge

Essential Experience/Skills

• Must be IT literate – particularly Excel to an intermediate level.
• Must have an aptitude/ability for effective use of IT. • Creativity, in order to ensure that user screens are effectively designed & built.
• Attention to detail is extremely important.
• Knowledge of the ‘operations elements' of Customer Services teams in a Life & Pensions business.
• Processing expertise is more important than product (product expertise is desirable).

Desired Experience/Skills

• Previous experience of building Image & Workflow processes.
• Understanding of the application of Operational MI Requirements, in order that this can effectively be applied when building workflow processes.

Personal Attributes
o Fast Moving
o Achieves Results
o Teamwork
o Challenging 




1st IT People Limited is acting as an Employment Agency and/or Employment Business