An opportunity exists to join a major systems application support team as an Application Support Analyst/Property GIS Applications. You will play a vital part in meeting the needs of the Customer Services Business Area and be fully committed to help deliver a World Class IT Service within a rapidly growing Organisation.

Duties will be varied and challenging and you will be actively involved in all aspects of the role, which include but are not limited to;

•To assist in the implementation, and management of applications, to provide technical support and to organise and act as a support officer for the application.
•Provide day-to-day 2nd and 3rd line support to application customers..
•To have specialist technical knowledge of and give support for the diverse range of features of the Property & GIS application support area, including GIS or Asset management applications
•To document processes, standards and procedures in line with ISO20000 requirements including the identification of any service improvements.
•To maintain an up-to-date knowledge of GIS and database software, operating systems/applications, technical issues and standards/procedures.
•To have a positive attitude to work, using own initiative.

Essential Experience/Skills

•Experience of supporting diverse Applications.
•Experience of Oracle / SQL support.
•Understanding of GIS, (ESRI products preferred)
•Ability to demonstrate / train and disseminate processes and use of IT systems to non technical staff.
•Ability to proactively identify support service improvements.
•To have a high level of technical knowledge base.
•Good Communication skills both verbally and written at all levels.
•Well-motivated team player and leadership qualities
•To ensure the application of best practices such as ITIL service management framework, project management standards, and ISO20000 standards, etc.


Desired Experience/Skills
Local government Experience

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with Capita Resourcing.







Capita Resourcing encourages applications from individuals from all backgrounds.