Join a firm IT Leader working on the most complex projects in the UK. A solid FTSE100 name with an enviable reputation, they have an opportunity to join a major system application support team within a rapidly growing organisation. As the Housing Applications Support Business Analyst, you will provide leadership and analysis, specialist techniques, and support to specific services and deliver a key service of high expertise and responsibility.
Responsible for the day-to-day co-ordination and support for IT relating to a specific Housing business area
Have knowledge of/implement a range of procedures e.g. ITIL/ISO20000, Release Management, IT Security, change management, risk assessment, project management standards
Maintain specialist Housing and Northgate System
Gather, analyse data to prepare recommendations, reports and proposals
Carry out design, configuration, testing and documentation of enhancements and system interfaces as required
Support processes for financial management and provide input to Steering and Management Groups, in order to build a strong and collaborative working relationship between partners
Analyse, develop and implement IT processes and/or systems
Manage/co-ordinate applications support for a specific module/area of Northgate Housing
Respond to complex business application problems, investigate root causes and manage solutions
Design and develop application training courses
Work with development functions to deliver Business Transformation project interfaces and developments
Assist in the management of the Housing Application Support function
The successful applicant will have excellent communication skills and an excellent knowledge of Local Government Housing processes. Exp of delivering integrated business solutions using the Northgate Housing Application or equivalent is highly desirable. Knowledge of ISO20000 and ITIL is an advantage.
Essential Experience
Knowledge of Software development processes
Strong decision making, problem analysis & solving skills
Housing Applications/Process background
Experience of ISO20000 or ITIL
Experience of using Microsoft Office Products
Exp of providing Application Support and development in a busy and diverse environment to recognised professional standards e.g. ITIL/ISO20000, System Development, Testing and Documentation
High level of knowledge of all aspects of Housing Processes
A good understanding of Northgate Housing System
Exp of problem investigation / resolution and area of impact.
An understanding of KPI's and their components
An understanding of data protection and its implications for email and database access
Able to proactively identify Housing support service improvements
Ability to apply logical thinking and negotiating skills to deliver solutions to complex development requests
To have a sound technical knowledge base of the Northgate Housing System








Capita Resourcing encourages applications from individuals from all backgrounds.