This FTSE 100 IT Organisation have a a vacancy for an RBIS Applications support Business Analyst with excellent technical skills including XML, Unix and FTP. Some knowledge of Local Government Revenues and Benefits processes and experience of delivering integrated business solutions using the Northgate Revenues and Benefits Application or equivalent is highly desirable. Knowledge of ISO20000 and ITIL would be an advantage. You must have a sound knowledge of the legislation requirements for Council Tax, Business Rates, Housing and Council Tax Benefits as you will be responsible for the day-to-day support for IT relating to Revenues and Benefits business area. You must also have knowledge of and implement a range of procedures e.g. ITIL/ISO20000, Release Management, IT Security, change management, risk assessment, project management standards
Excellent business analysis and technical documentation
To communicate effectively at all levels using agreed communication systems
Carry out design, configuration, testing and documentation of enhancements and system interfaces as required
Well organised, in particular accurate recording of time spent on tasks for efficient budgeting and income generation
Analyse, develop and implement IT processes and/or systems
Liaise with DBA's, suppliers and technical architects to make the best use of IS/IT in supporting its development agenda
To manage and co-ordinate applications support for a specific technical area of Revenues and Benefits Applications
To respond to complex business and technical application problems, investigate root causes and manage solutions
Ability to identify data anomalies and issues using SQL
To work with development functions to deliver Business Transformation project interfaces and developments thus ensuring there is a managed and smooth handover between project and support
To assist in the management of the Northgate Technical Support function
Essential Experience/Skills
Knowledge of Software development processes
Strong decision making, problem analysis & solving skills
Excellent communication skills
Revenues and Benefits Process background
Experience of ISO20000 or ITIL
Oracle, SQL, Unix, FTP, XML
Proactively taking measures to avoid the reoccurrence of complex or disruptive faults
Management of the resolution and diagnosis of problems
Experience of using Microsoft Office Products
Demonstrate an understanding of the equality agenda within the business area.
Experience of providing Application Support and development in a busy and diverse environment to recognised professional standards e.g. ITIL/ISO20000, System Development, Testing and Documentation
Desired Experience/Skills Government
Northgate
Personal Attributes Attention to detail
Analytical approach to problem resolution
Excellent communication skills.







Capita Resourcing encourages applications from individuals from all backgrounds.