Customer Service & Sales Admin – DUTIES & RESPONSIBILITIES Your duties will be to assist the Sales Office Supervisor in the day-to-day sales administration within the Company, with particular reference to: • Providing excellent customer service when handling UK and overseas enquiries, queries, orders and sales from customers both in the UK & Overseas via email, telephone, fax and in person. • Responsibility for the Sales Counter, dealing with customer sales and enquiries, issuing Sales Invoices etc. • Dealing with carrier & shipping Companies in relation to customer orders. • Using the in-house invoicing & parts computer programme. • Creating & maintaining office files, spreadsheets and databases. Additional Duties include: • Undertaking duties & responsibilities of the Sales Team Leader during holidays and other absences. • General clerical and IT duties as required by the Company’s Directors together with any other requirements associated with this post. REQUIREMENTS • Friendly, enthusiastic & polite telephone manner & ability to deal with a wide variety of customers • Organised and efficient with good attention to detail • Good level of literacy, with neat, legible hand-writing • Self-starter, ability to use own initiative • Computer literate; familiar with internet & email: MS Word, Outlook Express (or ability to learn quickly!) • Ability to work well under pressure in a small team and in presence of customers • Knowledge of, or interest in cars helpful but not essential (will need to learn list of 40+ makes & models) • Motivated, with a sense of humour to help you through the stressful times…! • Flexibility with hours to cover holidays & sickness TERMS OF EMPLOYMENT Hours: Mon – Fri 8:30am – 2:00pm, Saturdays – alternate (when experienced enough; negotiable/flexible) 9:00am – 1:00pm Salary: Benefits: Company pension scheme Life Insurance Company polo shirt & sweater Great working environment! Free off road parking Free Tea & Coffee Basic Kitchen facilities / coke machine