Support Contractor required for busy helpdesk in Oxford. You will cover 1st & 2nd level user support & system support to approx 10,000 users. Previous helpdesk & Support experience is essential. The helpdesk resolution incidents involving information systems and related equipment used at the desktop. User Support - The response to and resolution of incidents involving information systems and related equipment used at the workplace. The provision of assistance to users to enable them to make effective use of such systems and equipment. MS Win98, Win 2K, Win XP,MS Server MS Server NT40, 2000, Exchange Active Directory as applicable to the desktop WAN and LAN Topologies TCP/IP,DHCP,DNS,WINS Electronic Helpdesk software Familiar with application systems Familiar with customer service techniques and customer values.