A prestigious FTSE 100 company is looking for an experienced Desktop Support Team Leader. This is an excellent opportunity to work for a blue chip company on a large scale project.

This team leader role relies on the management of technicians delivering exceptional customer service and liaising between users and third parties to deliver desktop support within the local and regional desktop environments. The Team Leader Second Line Support will ensure the technicians carry out investigations into systems, respond to user incidents, install hardware and make appropriate adjustments and work to documented process and abide by all service desk policies

Essential Experience & Skills:
• Manage resources in the Second Line Support team
• Ensure the team follow procedures and processes at all times
• Ensure SLA's are adhered to
• Reporting to Infrastructure Manager
• In depth Windows 2000 O/S with proven working knowledge of Active Directory
• Proven working knowledge of Incident Management tools
• Previous experience of Desktop or Helpdesk support
• In depth Microsoft Office 2002
• In depth Outlook 2002
• Any understanding of the principles of ITIL would be desirable.
• Ability to work under pressure
• Good written and verbal communication as well as administration

Previous experience in a team leader role would be an advantage.

Security Clearance is essential for this role. Candidates must have or be prepared to undertake SC Level security clearance.

“Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with Capita Resourcing.”





Capita Resourcing encourages applications from individuals from all backgrounds.