Investment Banking Client require a Change Analyst. You should have experience within a Service Management or IT Production function, i.e. Release Management, Change Management, Configuration Management, Software Control & Distribution, Service Management, Problem Management, Help/Service Desk.

Skills required -
- Excellent communication and interpersonal skills
- Ability to handle technical and non-technical data and analyse the impact of Change
- Willingness to chair meetings and/or presentations, if required
- Basic knowledge of Change Management theory and practice
- Basic knowledge/understanding of IT infrastructure would be highly beneficial in this role (e.g. what is a server/network/application?)
- Understanding of the ITIL framework perhaps certified to ITIL Service Management Foundation level.
- Knowledge of the Remedy application would be advantageous
- Understanding of the management of Configuration Items (hardware & software)
- PC literate within an XP environment – MS Office (particularly Excel) and additionally Lotus Notes and Visio
- Experience working in the Financial Services industry would be beneficial but not essential.
- Understanding of Risk Management and Project Management

The principal day to day responsibilities can be summarised as follows:
• Analyse all requests for Change and ensure that they comply with the Change Management guidelines for London.
• Identification of risk, impact, validate classifications of Change, implementation plans, challenge suspect requests, ensure appropriate level of approval and communication across the organisation
• Raise Change issues and co-ordinate their resolution (scheduling conflicts, compliance with standards, procedures etc).
• Facilitate discussions between IT teams regarding Change issues e.g incidents, support, scheduling negotiations, escalation
• Chair weekly Change Control Board meetings and conference calls with global Change Management teams (International Round Table Meetings).
• Attend Daily Service Review (DSR) meeting as representative of the Change team and provide reports and information regarding schedule
• Ensure standard procedures and documentation are used and assist with their maintenance and development.
• Maintain a schedule of Changes and communicate these locally and where necessary, globally.
• Interface with the relevant teams to ensure clear communication on failed changes/software releases.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with Capita Resourcing.








Capita Resourcing encourages applications from individuals from all backgrounds.