IT Analyst

Our client has a 6 month fixed term contract for an IT Analyst, providing 2nd/3rd Line Support and Projects, working alongside the IT Senior Analyst.

Responsibilities

• O365 administration, including mailbox and support of email systems

• Providing 2nd/3rd level support by diagnosing hardware/software faults and solving technical problems that cannot be resolved by 1st line support, and coaching where necessary

• Networking of printers and data network shares

• To provide specialist desktop application support

• Administration of local licence servers and software licensing

• Participate in local projects and European IT projects, acting as technical or IT lead where required

• To document and maintain IT procedures and user instructions

• Diagnosing hardware/software faults and solving technical problems

Skills / Experience

• Strong technical expertise in O365, including Azure, Exchange and Teams, with experience in deployments

• Experience in supporting Windows, Server, MS Office environments

• TCP/IP including basic switch configuration, network patching, understanding of VLANs, routing and troubleshooting, wireless networking

• Active directory, Group Policy, DNS, DHCP

• Experience of software deployment tools, preferably Intune

• Flexibility to work on more than one project at once

• Competent in planning tasks and activities for small projects

• Be able to take ownership of a task or project to see it through to completion

• Able to meet challenging deadlines

• Comfortable dealing with users and stakeholders at all levels

• Drive, energy and initiative is paramount

• Minimum of 8 years 2nd/3rd Line IT Support within a fast-paced environment.

• Strong written and verbal skills and the ability to produce clear and accurate documentation

• Experience of working with Citrix or Thin Client technologies would be advantageous

• A desire to be part of an overall team and achieve team goals

7.5 hrs per day, covering hours 9:00 - 17:30

Flexibility on occasion to work extra hours to meet deadlines

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.