Customer Service Advisor (Remortgage)
Leeds, Leeds All
£16,000 - £18,000 per annum
16000 - 18000/annum
Key Skill 1:
Service, Customer, Customer Service
Key Skill 2:
advisor, IT, Management
Key Skill 3:
Technical, Office, Legal
Key Skill 4:
Team, Quality, Process
system, first, http, Build, requirements, Documentation, client, manage, Telephone, Develop, centre, environment, Communication, CASE, Transactional, managing, IS, management system, Processes, experience
This is a fantastic opportunity if you have experience of managing case files within remortgage and are looking to join a law firm that offer a professional and friendly working environment.
The opportunity to build and develop your career. My client, a top 200 multi-service law firm based in the centre of Leeds is currently seeking an experienced Remortgage Caseworker to join their expanding team. This is a busy role where you will be working as part of a team you will be responsible for managing a caseload of remortgage case files from instruction to completion. My client offer a professional and friendly working environment along with normal office hours (9-5 Monday to Friday). Initial salary will be up to 18,000 per annum depending on experience. Duties will include: An ability to manage a caseload of a minimum of 200 new Remortgage instructions per month Liaise with the client and borrower where necessary Carry out a title investigation Carry out any basic non-fast track tasks Carry out identification checks Obtain a redemption statement for every charge affecting the property Check the mortgage offer Chase any outstanding documentation required to proceed to completion Set a suitable date for completion in accordance with the client and borrower requirements Carry out any searches required on the property or borrower Process completion Attend to post completion matters and ensure the client's charge is secured as a first legal charge Scan or file incoming post Deal efficiently and effectively with telephone calls made by the client, borrower or third party Refer technical issues to the Quality and Technical Advisor for completion Keep all parties in the transaction up to date at all times such as client, introducer, borrower or broker To provide assistance on transactional matters as required SKILLS, QUALIFICATIONS AND EXPERIENCE REQUIRED A minimum of 12 months' experience in a similar role, ideally gained within a similar volume environment; Proven ability to process tasks in a volume caseload and to working in a high volume environment; Proven IT skills, in particular experience of using a case management system; An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets; A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately; A flexible and adaptable approach to work; Strong commitment to client care and to providing a friendly and helpful service; Excellent written and verbal communication skills; A self starter with a 'can do' approach to work, used to demonstrating initiative; and Experience of working within a team environment and of supporting others
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