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Customer Support Specialist

Location: Oxford, Oxfordshire UK
Salary/Rate: £20,000 - £22,000 per annum
Benefits: --
Type: permanent
Key Experience
Key Skill 1: Support, Customer, Specialist
Key Skill 2: Customer Support, IT, Service
Key Skill 3: Software, Microsoft, Management
Key Skill 4: Business, mobile, Excel
Other experience: product, Office, Degree, Online, Customer Service, lead, Solutions, Team, http, Technology, English, Telephone, Google, account, Account management, Problem, help, Education, Word, Public, Email, IS, experience, Go

Role: Customer Support Specialist

Educake is an award-winning and rapidly growing educational technology business. We provide online teaching and learning resources to hundreds of thousands of teachers and students around the world.

We work hard to make sure Educake is easy to use so that teachers have a brilliant experience when they use it with their students. And if they need a hand, we go 'above and beyond' to give them the help they need, in a super-friendly, super-speedy way.

Because teachers love Educake, our friendly team is growing, and we are on the lookout for an enthusiastic Customer Support Specialist to join our Oxford-based company. Your mission will be to help teachers get the most of our online homework - on the telephone, by email or via online chat. You'll be a great fit for the role if you are enthusiastic about helping people, have excellent IT skills, and can learn a new product inside and out really quickly.

Location: Central Oxford, UK

Salary: 20,000 to 22,000 p.a.

Hours: 35 hours, Monday to Friday

Holiday: 22 days plus public holidays, or term-time only working

You will help teachers and students get the most out of our software:

  • Maintain and improve on our brilliant customer support - helpful and friendly advice available instantly
  • Answer all customer questions very quickly, escalating where necessary
  • Educate and empower customers to become better users of our software
  • Make every interaction a positive one - they always get unexpectedly useful, quick and friendly help
  • Listen carefully to understand our customers' needs so we can help them
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Identify how the software could be improved for customers and feed this back to internal colleagues
  • Produce accurate, timely invoices and handle subscription enquiries for schools

To be successful in this role, you will be someone who:

  • Is personable and loves talking to people and building relationships
  • Can empathise with customers in a genuine way to let them know you care
  • Is a team player that can follow and lead as situations dictate
  • Can make decisions and prioritise under pressure
  • Has an ability to explain complex issues in a straightforward way
  • Is curious and has the ability to 'zoom out' of a problem and ask the right questions.
  • Can plan, organize, and prioritise work

You will have:

  • Excellent spoken and written English
  • Fast, accurate typing skills
  • Very good knowledge of Microsoft Excel and Word / Google Docs and Sheets
  • Interest and experience in technology, both mobile and computer
  • A good degree and good A-level results or equivalent

These skills are desirable:

  • Experience of working in education
  • Experience of working in an office-based customer service role
  • Understanding of account management

Please apply via the button below.

Customer Support Specialist Jobs Oxford
Recruiter: Educake Ltd
Added: 16-05-2019
Source: Agency
Training Courses
Support, Customer, Specialist & Customer Support, IT, Service training
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