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Role: Customer Support Specialist
Educake is an award-winning and rapidly growing educational technology business. We provide online teaching and learning resources to hundreds of thousands of teachers and students around the world.
We work hard to make sure Educake is easy to use so that teachers have a brilliant experience when they use it with their students. And if they need a hand, we go 'above and beyond' to give them the help they need, in a super-friendly, super-speedy way.
Because teachers love Educake, our friendly team is growing, and we are on the lookout for an enthusiastic Customer Support Specialist to join our Oxford-based company. Your mission will be to help teachers get the most of our online homework - on the telephone, by email or via online chat. You'll be a great fit for the role if you are enthusiastic about helping people, have excellent IT skills, and can learn a new product inside and out really quickly.
Location: Central Oxford, UK
Salary: 20,000 to 22,000 p.a.
Hours: 35 hours, Monday to Friday
Holiday: 22 days plus public holidays, or term-time only working
You will help teachers and students get the most out of our software:
Maintain and improve on our brilliant customer support - helpful and friendly advice available instantly
Answer all customer questions very quickly, escalating where necessary
Educate and empower customers to become better users of our software
Make every interaction a positive one - they always get unexpectedly useful, quick and friendly help
Listen carefully to understand our customers' needs so we can help them
Proactively look for solutions to problems and propose improvements if something could work better
Identify how the software could be improved for customers and feed this back to internal colleagues
Produce accurate, timely invoices and handle subscription enquiries for schools
To be successful in this role, you will be someone who:
Is personable and loves talking to people and building relationships
Can empathise with customers in a genuine way to let them know you care
Is a team player that can follow and lead as situations dictate
Can make decisions and prioritise under pressure
Has an ability to explain complex issues in a straightforward way
Is curious and has the ability to 'zoom out' of a problem and ask the right questions.
Can plan, organize, and prioritise work
You will have:
Excellent spoken and written English
Fast, accurate typing skills
Very good knowledge of Microsoft Excel and Word / Google Docs and Sheets
Interest and experience in technology, both mobile and computer
A good degree and good A-level results or equivalent
These skills are desirable:
Experience of working in education
Experience of working in an office-based customer service role
There is no need to provide bank account details or payment to any person or organisation when applying for vacancies. If these details are requested for any vacancy you see with us, please report it to us via our contact page.
Apply above for Customer Support Specialist jobs in Oxford.