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Customer Support Engineer

Location: Essex, Essex UK
Salary/Rate: £18,000 - £23,500 per annum
Benefits: 18000 - 23500/annum Benefits
Type: permanent
Key Experience
Key Skill 1: Support, engineer, Customer
Key Skill 2: support engineer, Customer Support, IT
Key Skill 3: Network, Service, Development
Key Skill 4: Software, Management, Change
Other experience: line, Business, 1st, Technical, delivery, 2nd Line, Service Delivery, Problem Solving, Planning, Degree, Customer Service, 2nd, SWIFT, Team, Services, Travel, http, Technology, IT Support, Media, relationship, client, Compliance, Solution, Develop, Problem, Performance, help, Education, environment, Leadership, Access, Communication, Network Management, native, Site, Supplier, IS, Partner, experience, Go
Do you have a strong background in customer services and a passion for the latest technology?

Are you the person, your friends, and family call on for help when their technology lets them down?

Are you someone who thrives on variety & pro-actively takes the initiative to deliver excellent Customer Service and gets a buzz out of going the extra mile for customers?

Do you want to develop your technical skills?

If so then our IT Customer Support Engineer role could be just what you are looking for??.

RM Education is the leading provider of IT software & services to the Education sector. In the RM Managed Services team, we want to be the IT support partner for our schools, not just a supplier.

We want to get to know them, their teachers and students. We like to spend time understanding their aims and vision for IT. Only then can we have a good grasp of how we can best support them and their school.

In schools, they want IT to just work, for staff and pupils to be confident that they can easily log on and have swift, safe and reliable access to their files and engaging media rich resources, both inside and out of school.

As a team and individually we all want to deliver the very best for our customers, we believe in doing a really good job and we are proud that what we do has a real impact on education.

Working within RM's Managed Services team the Customer Support Engineer is vital to the success of our Managed Service business. In this role, the engineer will be predominantly based on one school site but will be occasionally required to travel to attend team meetings and provide additional support at other local sites.

The role is very autonomous with a focus on providing broad 1st/ 2nd line technical problem solving/network management as well as building strong relationships with the school leadership and teaching staff and ensuring contractual compliance against Key Performance Indicators and Service Level Agreements.

In addition to your technical work, you will provide advice and coaching to our customers to ensure that they feel confident and comfortable using the IT resources available, putting them to their best use to deliver fantastic teaching & learning experiences for them and their students.

This is a varied support role in a very rewarding environment that requires the building of strong relationships with the school staff. If you have great problem solving skills, are a great communicator with a proactive attitude and ultimately get a real buzz out of going the extra mile for customers, this is the role for you.

Why You Should Consider This Role:

* A chance to work in one of the UK's leading employers (certified Top Employer UK for the 13th year running).
* Work with a very broad and constantly evolving array of IT.
* Working within the education IT sector is highly stimulating and hugely rewarding.
* RM offers exceptional career development and advancement opportunities.
* The role has a high degree of autonomy and combines broad technical exposure as well as the opportunity to develop client relationship management.

About You:

We're looking for someone who has:

* Strong multitasking and problem solving abilities. Excellent communication, customer handling, and inter-personal skills, via phone, face to face and other remote access methods.
* Strong planning, organising, and prioritising abilities. Customer focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
* Flexible to visit other schools within the region as and when required
* Experience of problem solving within a technical environment.
* A native aptitude for technology.
* Ability to work your way around a problem, finding a solution where others fail.

Sometimes people are put off applying for jobs when they don't think they tick all the boxes. However, the 'perfect applicant' rarely exists. So, if you are passionate about working for us, and believe you have the potential, go ahead and apply. You could be exactly who we are looking for

Customer Support Engineer Jobs Essex
Recruiter: Anonymous
Added: 11-01-2019
Source: Agency
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Support, engineer, Customer & support engineer, Customer Support, IT training
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