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Technical Support Camberley Based Role 35,000 DoE Temporary Contract - 12 Months
The main purpose of this role will be to provide technical support to internal and external customers, including software development, and the analysis, diagnosis, and resolution of issues associated with company-specific Document Reader solutions.
Logging and responding to issues, proactively managing the resolution process
Troubleshooting software or hardware issues related to internal company Document Reader portfolio
Take ownership of tasks, escalating unresolved calls, chasing the status of issues, and actively seek feedback
Adhere to all service management principles in line with company policy
Ideal candidates will be pragmatic and flexible in their approach to projects, maintain excellent customer service in relation to 2nd and 3rd line support queries, have proven background in IT Service Desk environment with Incident Management experience, and be passionate about technology and working in a fast paced environment.
An in-depth understanding of programming languages including C#, C++, Java is essential Please note this role will require SC Clearance so you must be cleared or capable of obtaining SC Status
Please apply with your CV in the first instance or contact Justine on for more information
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