it jobs online
Web Support Analyst Jobs Bristol
Jobs Online
 Keywords  search help
title and keywords
title only
 Postcode radius within
Select country
Select region
Select county (CTRL for multiple)
 Jobs added within

Web Support Analyst

Location: Bristol, Bristol All
Salary/Rate: Negotiable
Benefits: --
Type: permanent
Key Experience
Key Skill 1: Support, analyst, Web
Key Skill 2: support analyst, SQL, java
Key Skill 3: ITIL, Service, Test
Key Skill 4: Development, Software, Analysis
Other experience: product, Problem Solving, Application, Consultancy, Customer, lead, Training, Solutions, Team, Quality, http, Technology, content, client, Incident, manage, Permanent, Information, Telephone, Problem, Communication, Functional, Organisation, Java, Product Knowledge, market, IS, user, Processes, experience
Web Support Analyst
Our client, a global organisation within the technology and consultancy sector, is looking for a motivated, skilled and customer focused individual to join their dynamic team in Bristol as a Web Support Analyst on a full time permanent basis.
Your main responsibilities will be to provide a high quality web support service to contracted customers; providing remote incident resolution through product knowledge, analysis of java log files and SQL scripts.
Duties and responsibilities include:
* Providing advice, guidance and incident resolution to customers
* Incident resolution through product knowledge, analysis of java log files and SQL scripts
* Providing remote support to on premise customers
* Ensuring that the customer and incident is fully updated with progression and resolution detail within Service Level Agreement
* Identify trends, look for root cause and propose functional software solutions
* Test product fixes and comfort test new releases
* Drive improvements to client processes to increase satisfaction levels
* Identify and manage implications of new software releases and brief functional lead and team on content
Skills and experience:
* Experience of supporting a web based application or software
* A good understanding of what an application does and how to work with the end user to use the application effectively
* Excellent communication skills and telephone manner
* Strong problem solving skills
* Able to pick up new skills quickly
* SQL writing skills ideal
* ITIL certifications ideal
This is an exciting opportunity to join an interactive and dynamic team within a market leading, global organisation working Monday-Friday. Our client offer competitive benefits, modern and open plan working environments and structured training to support personal development. If you feel this could the right opportunity for you emai your CV to us directly, or call for more information

Web Support Analyst Jobs Bristol
Recruiter: Anonymous
Added: 08-11-2018
Source: Agency
Training Courses
Support, analyst, Web & support analyst, SQL, java training
sponsor this section
Web Support Analyst Jobs Bristol  There is no need to provide bank account details or payment to any person or organisation when applying for vacancies. If these details are requested for any vacancy you see with us, please report it to us via our contact page.
Apply above for Web Support Analyst jobs in Bristol.
Web Support Analyst Bristol
add cv Add CV/Register for Jobs by email
  © 2006-2018 IT Jobs Online