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1st Line Helpdesk/Service Desk/Administrator
You must have your own car as you will be required to occasionally drive to their other offices.
To ensure my client's IT helpdesk is operating efficiently by providing a fast, polite and efficient response to all staff. All IT calls should be logged and then dealt with promptly or assigned to an appropriate 2nd or 3rd line support person. Ensure full communication with end users on the status of IT support calls.
Previous 1st Helpdesk experience required Excellent communication and people skills Microsoft AD (Active Directory) General hardware, software and networking support The following skills highly desirable: Microsoft Office 2007/2010/2013/2016/365, Citrix/Terminal Services, iManage/WorkSite and Avaya telephone system
7.30am to 4.00pm; 8.30am to 5.00pm; 9.30am to 6.00pm (shift pattern), Monday to Friday with an hour for lunch. This is a 37.5 hour week.
Please send in your CV if you have the above skills
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