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1st Line Helpdesk/Service Desk/Administrator Jobs Northampton
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1st Line Helpdesk/Service Desk/Administrator

Location: Northampton, Northamptonshire UK
Salary/Rate: £20,000 - £22,000 per annum
Benefits: 20000 - 22000/annum + gd benefits
Type: permanent
Key Experience
Key Skill 1: helpdesk, Service, line
Key Skill 2: 1st, Service Desk, Administrator
Key Skill 3: desk, 1st line, Support
Key Skill 4: IT, active directory, networking
Other experience: Software, Microsoft, Citrix, Office, 3rd Line, Avaya, Hardware, 3rd Line Support, 2nd, system, Services, http, AD, directory, IT Support, client, active, Telephone, 3rd, Communication, Active Directory, people skills, IT Helpdesk, General, IS, experience
1st Line Helpdesk/Service Desk/Administrator

You must have your own car as you will be required to occasionally drive to their other offices.

Job purpose:

To ensure my client's IT helpdesk is operating efficiently by providing a fast, polite and efficient response to all staff.
All IT calls should be logged and then dealt with promptly or assigned to an appropriate 2nd or 3rd line support person.
Ensure full communication with end users on the status of IT support calls.

Skills required:

Previous 1st Helpdesk experience required
Excellent communication and people skills
Microsoft AD (Active Directory)
General hardware, software and networking support
The following skills highly desirable: Microsoft Office 2007/2010/2013/2016/365, Citrix/Terminal Services, iManage/WorkSite and Avaya telephone system

Working Hours:

7.30am to 4.00pm; 8.30am to 5.00pm; 9.30am to 6.00pm (shift pattern), Monday to Friday with an hour for lunch. This is a 37.5 hour week.

Please send in your CV if you have the above skills

1st Line Helpdesk/Service Desk/Administrator Jobs Northampton
Recruiter: Anonymous
Added: 14-06-2018
Source: Agency
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