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My client who are market leader within the retail industry are looking for an experienced IT/ Desk top Support Analyst to join their growing team.
This is a permanent full-time position- working Monday- Friday 9:00-5:30pm. On some occasions there may be the requirement to visit a store outside these hours, so some flexibility is required
Salary offered is between 22,000-25,000 depending on experience.
Day to day duties will include:
* To provide a help desk facility for urgent and on-going problems and to provide systems advice and support to 75+ users spread across multiple sites. * The post holder's initial major task is to understand how systems work, to reach a level of competence to be able to support those systems as an individual. * To undertake daily IT tasks and provide multiple levels of support, primarily first line & 2nd line support: First point of contact i.e. logging calls, escalating, maintaining and organising the service desk system. Managing communications and keeping users informed of progress. * Providing computing support to the company. This includes giving advice on Microsoft Office Suites, local software installations, printers, as well as general computing support across the whole of the organisation. Answering queries from all levels of staff on the telephone or by email; these queries range from simple questions to more complex requests that need research and investigation, as well as urgent requests that need immediate attention. * To audit IT equipment/software and keep our register of computer equipment up to date. * Setting up new computers, or upgrading the operating system on existing computers, installing standard Microsoft products, anti-virus, online backups other programmes. * Some networking and cabling of computers and printers, allocating free IP addresses. * Fault finding computer hardware and operating system faults; this can involve dealing with the problem at the person's desk, over the network or by having the machine in the office. If the problem is diagnosed as broken hardware then liaising with the maintenance company to get it repaired. * Ensure continuous service of servers, outlook & shared folders and files * Liaise with external IT support services i.e. third party support for core applications & serviced offices, telecoms providers. * Carry out & document backups * Work with the IT Manager in purchasing IT hardware and software for the company. * Continually work with the IT Manager to improve business working processes, looking for SMART ways to reduce both overall costs and efficiencies within the role.
To be consider for this position you must have:
* Minimum 2 years experience desk top support * Excellent communication skills and telephone manner * Educated to a Comptia A+, Comptia N+ or equivalent level * Solid Windows Desktop & Server knowledge, training & experience * Worked with Service Desk & remote support tools
Please apply online now.
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