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1st Line Support - 18-20K ? Macclesfield Jobs Macclesfield
 
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Title

1st Line Support - 18-20K ? Macclesfield

Location: Macclesfield, Cheshire UK
Salary/Rate: £18,000 - £20,000 per annum
Benefits: 18000 - 20000/annum Benefits
Type: permanent
Key Experience
Key Skill 1: Support, line, 1st
Key Skill 2: 1st line, 1st Line Support, Project Manager
Key Skill 3: IT, manager, Project
Key Skill 4: engineer, Service, CRM
Other experience: Software, Microsoft, Data, Business, systems, Office, Salesforce, Planning, Customer, Customer Service, Training, Administration, Team, Quality, Services, http, Technology, Installation, Maths, English, Telephone, support engineer, environment, troubleshooting, Access, Communication, General, IS, growth, Data Protection Act
Description
1st Line Support - Macclesfield, Cheshire. Due to expansion and growth in our business we are looking to recruit an Installation and 1st Line Support Engineer to join the team. This is a fantastic opportunity to work with growing IT Company in Macclesfield

The successful candidate will be dealing with software installations and troubleshooting issues relating to previous installations for a large number of customers across the United Kingdom and Republic Ireland.

You will need to:
? Deliver support in a timely and professional manor
? Work to Achieve Key Personal targets, benchmarks and call quality standards
? Work to Achieve Key Team targets, benchmarks and call quality standards
? Demonstrate the ability to work to deadlines
? Pass and annual data protection and computer misuse assessment
? Work as Part of a Team
? Troubleshooting problems by telephone and remote access
? Handle day-to-day support and validation activities maintaining company's customer base
? Provide assistance to the Project Manager
? Helping to improve company systems, procedures and knowledge

Working as part of a growing team you will be fully trained in all aspects of services and technology that the company provide to its clients.

? In-House Training
? Data Protection Act Awareness
? Computer Missus Act Awareness
? General Office Administration

Although no formal qualifications are needed for this role, the following is desirable:
? 4 GCSE's including English & Maths at grade C or above
? Literacy and numeracy skills at GCSE level
? A high level of IT knowledge and skills
? At least 1 year in a customer service environment or support environment.

Skills and Knowledge
? Excellent Telephone Skills
? Ability to Listen and Follow Instructions
? Planning and Organisational Skills
? Clear concise communication
? Professional Approach to Work
? Knowledge of CRM packages such as Salesforce is desirable but not essential
? Microsoft Office

1st Line Support Engineer - Macclesfield, Cheshire

1st Line Support - 18-20K ? Macclesfield Jobs Macclesfield
Recruiter: Anonymous
Added: 13-06-2018
Source: Agency
IT Training Courses
Support, line, 1st & 1st line, 1st Line Support, Project Manager training
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1st Line Support - 18-20K ? Macclesfield Macclesfield
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