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2nd Line Service Desk Analyst Jobs London
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2nd Line Service Desk Analyst

Location: London, All
Salary/Rate: £30,000 - £32,000 per annum
Benefits: 30000 - 32000/annum
Type: permanent
Key Experience
Key Skill 1: analyst, Service, line
Key Skill 2: Service Desk, desk, 2nd Line
Key Skill 3: 2nd, Service Desk Analyst, Support
Key Skill 4: Windows, IT, active directory
Other experience: helpdesk, Exchange, Software, Management, Analysis, Technical, london, Office, retail, Customer, Customer Service, Hardware, Team, Technical support, system, SCCM, office 365, http, directory, Apple, client, active, servers, Develop, Problem, environment, Communication, Progress, Active Directory, Customer Support, Non Technical, IS, management system, user, experience
2nd Line Service Desk Analysts are required by my prestigious retail client based in London.

The 2nd Line Service Desk Analysts will form part of the team responsible for customer support, service and technical support through analysis and problem resolution through a variety of software and hardware technologies using remote tools, in person or through the phone.

The 2nd Line Service Desk Analyst will be responsible for:

Using ticket management system to accurately log and track issues and communicate with customers
Supporting the service desk team to ensure IT calls are logged, progressed and resolved in a timely manner
Owning tickets from logging to resolution
Providing end user support in a Windows based environment
Taking calls, providing remote support via LogMeIn and dealing with non technical customers and executives
Developing the IT knowledge base
Triaging any incidents within the helpdesk queue
Providing updates to users on tickets logged and in progress.

Skills required for the 2nd Line Service Desk Analyst include:

Excellent 2nd line Service Desk experience
Strong knowledge of Windows, Active Directory, MS Exchange Office 365, Servers and SCCM
Ability to own issues from logging to resolution
Excellent communication and customer service skills
Articulate, punctual and well presented
Experience supporting Apple including Macs, OS X, iPads and iPhones would be advantageous

This is an excellent opportunity for the right candidate to develop their skills in an exciting and fast paced environment

2nd Line Service Desk Analyst Jobs London
Recruiter: Anonymous
Added: 13-06-2018
Source: Agency
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