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Code Red Associates (CRA) is a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & expanding organisations throughout the UK. We are currently resourcing for an exciting opportunity for a Support Desk Team Leader to work for an organisation that is committed to employee development.
The purpose of the role lead a small team of Helpdesk Analysts to provide second line support within the organisation, escalating relevant calls to third line support. You will need to implement relevant strategy and procedure in terms of daily tasks and processes, to manage and motivate the team to provide the level of services required, including maintaining and developing the call logging system. This is a hands-on role, therefore you will need to be confident in also dealing with calls personally, as this is a role that requires leading by example.
Essential Skills . Solid experience within a support desk environment supporting a medium to large scale user base . Have a good understanding of ITIL practices . A solid understanding of Microsoft applications such as Microsoft Office, Microsoft Exchange, Terminal Services et al. . Demonstrable knowledge of Backup and Recovery applications and procedures
Desirable Skills . Knowledge of virtualisation technology such as VMware etc . Working at a current supervisory/team lead level within an IT helpdesk environment
If you are looking for your next career move for progression, then apply today for consideration as there are immediate interviews available for the right candidates.
Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.
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