2nd Line Server Support / SC Cleared - Winchester
Winchester, Hampshire UK
150 - 200/day
Key Skill 1:
Support, Server, line
Key Skill 2:
2nd Line, 2nd, SC
Key Skill 3:
SC Cleared, Server Support, Windows
Key Skill 4:
VMWARE, cisco, active directory
helpdesk, engineer, Service, Management, Change, desk, Office, Configuration, Customer, Hardware, virtualisation, SCCM, Windows 8, http, Contract, Build, directory, manage, active, SC clearance, account, Account management, support engineer, Solarwinds, help, environment, Help Desk, troubleshooting, Communication, Virtual, Active Directory, Printer, Organisation, Server 2012, Site, managing, Processes, Customer facing, experience
2nd Line Server Support Engineer - Winchester
9 month contract - Winchester SC cleared - .00 per day Cisco / SCCM / Wifi Technologies/ Virtualisation / Windows 2016 / SC Clearance Skills Required: Recording and responding to incidents and service requests using Solarwinds Helpdesk tool Updating tickets through to completion including management of escalation the resolver groups. Provide basic support and troubleshooting such as password resets, printer configuration, break fix instructions at level 1 At level 2 follow documented processes and workflows to resolve common incidents / resolve service requests such as account creation / change permissions, Build EUD's using standard image tools Manage Break fix including escorting engineers onto site and removing hardware under instruction. Issuing equipment on site. Providing an experienced engineer with experience in the following Experience of a windows 8 /10 environment and supporting standard office productivity tools Other: * Server 2012 R2 / 2016 * Virtual server Environments VMWARE * Account Management Active Directory * Previous experience working on a customer facing help desk * Resolving incidents. * Managing escalations * Strong Communication skills with all levels within an organisation
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