Application Support Analyst - (Java Apps, Linux, Middleware) Remuneration: 35,000 to 55,000 + Shift Allowance + Bonus + Excellent Benefits package CloudStream are working with A.P.Moller-Maersk to expand their 24/7 IT Command and Control capability. Location: Berkshire Salary: 35,000 - 55,000 + Shift Allowance + Benefits Package + Bonus The Vision Maersk is changing. Our future focus is to become the global integrator of container logistics connecting and simplifying our customers supply chain. As a part of this reinvention we will be investing to expand our 24/7 IT Command and Control capability. This new capability will help Maersk support both its strategic and digital vision and ensure the integrity and overall resilience of the technology organisation. We're targeting thinkers and the brightest minds who want to be part of a true industry transformation. We're looking for those of you who are inherently driven by technology and want to be involved in supporting a diverse and very large-scale global IT and digital estate. Role Purpose Play a Key leadership role within the new 24/7 Operations Command and Control Centre based in Maidenhead. Oversee and drive the diagnosis, root cause and fix of Middleware incidents. Manage, maintain, support and improve the Maersk IT Support, Operations, and Engineering department's ability to respond to incidents across the entirety of the IT Middleware estate. Undertakes root cause analysis of incidents and follow up through the Problem Management processes to ensure identified remedial actions are undertaken to prevent further reoccurrence. Responsible for restoring Middleware elements to ensure SLA targets are met to provide a consistent service. Main Duties and Responsibilities Incident management - Actively monitor inbound incident reports in the Maersk Service management tool and triage by business impact Work with vendors and subject matter expert colleagues to identify appropriate paths to resolve the issue and stop the ongoing business impact Document, communicate and log follow up actions for later triage, prioritisation, and action to avoid recurrences Serve as an Incident Management escalation point when called upon Experience Required Experience supporting Java based applications Demonstrable experience in a fast-paced operations environment. Proven experience gained in a similar role, within a large global/enterprise organisation. Proven abilities to communicate with key stakeholders across the business and IT. Proven expertise in major incident management, ideally within large regional or global companies Proven Service Management background based on ITIL principles and practices Working knowledge of both a physical and VM server environment Technical - Essential Application Support experience supporting Java based applications and tools within a Linux environment Knowledge of Unix/Linux/Windows Technical - Desirable Enterprise messaging products - IBM MQ Series v7 - 9 Administration Enterprise messaging products - IBM Message Broker/Integration Bus v9 - 10 Administration Knowledge of and exposure to Automation Techniques and Tools, eg Puppet Experience writing and maintaining Unix Shell Scripts - provided by Dice FIX, INCIDENT MANAGEMENT, ITIL, JAVA, LINUX, LOGISTICS, MIDDLEWARE, PROBLEM MANAGEMENT, PUPPET, SERVICE MANAGEMENT, SLA, UNIX, UNIX SHELL, WINDOWS
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