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Senior IT Support Analyst
35,000 + Benefits
My client is a leading travel company based in Central London.
They are now recruiting for a Senior IT Support Analyst to maintain the secure and effective operation of all computer systems, related applications, hardware and software.
Candidates must have extensive technical hands on experience in 2nd/3rd line support
Senior IT Support Analyst Key Responsibilities:
To be part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service.
Responsible for the day to day coaching, support and mentoring of the IT support analysts.
Design and implement preventative maintenance procedures for servers and storage.
Testing and modifying systems to ensure that they operate reliably.
Scheduling and performing system upgrades.
Assisting with the design, planning and testing of the disaster recovery plan.
Assisting with crisis situations, involving out of hours support as and when necessary.
Managing the helpdesk ticketing system.
Documenting IT procedures ensuring they are kept up to date.
Responsible for preparing reports on the performance of the service desk, servers and storage.
Managing incoming requests from end users and escalated from the IT team, both via telephone and e-mail in a courteous manner.
Senior IT Support Analyst Essential Knowledge & Skill Requirement
Extensive technical hands on experience in 2nd/3rd line support
Recent experience of providing server support including VMware and Hyper v.
Excellent working knowledge of Microsoft Windows and Microsoft Office products including Windows 7, Windows 10 and Microsoft Office products (Word, Excel, PowerPoint, and Outlook)
Excellent working knowledge of Server Operating Systems including some or all of the following: Windows server 2008, 2012 and 2016 Administration, Exchange 2010, 2013 and 2016 Active Directory, user account setup and administration, DHCP, WINS, IIS
Senior IT Support Analyst Salary and Benefits
Base salary to 35,000
22 days annual leave
To apply for this Senior IT Support Analyst role, please email your CV to or call Tony on for additional information.
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