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BH - IT Service Desk Analyst 3026-097 Jobs Leavesden
 
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Title

BH - IT Service Desk Analyst 3026-097

Location: Leavesden, Hertfordshire UK
Salary/Rate:
Benefits: --
Type: any
Key Experience
Key Skill 1: IT, analyst, Service
Key Skill 2: Service Desk, desk, Service Desk Analyst
Key Skill 3: Support, ITIL, manager
Key Skill 4: Network, helpdesk, Microsoft
Other experience: Change, Business, systems, delivery, Office, Service Delivery, Problem Solving, Customer, Customer Service, Reports, Architecture, Service Delivery Manager, Team, system, SLA, http, Technology, field, Incident, Interface, Problem, help, centre, environment, Help Desk, Progress, Helpdesk support, Network Architecture, managing, IS, user, Head, experience
Description

Role Title:

Service Desk Analyst

Reports To:

Service Delivery Manager

Salary:

Competitive

Department:

IT

Location:

Watford Head Office

Hours:

37.5 hrs

Role Detail:

We currently have an opportunity for a Service Desk Analyst in our Head Office in Watford. The role is part of the Service Desk team and will provide helpdesk support for all of the BrightHouse stores, Customer Service Centres, National Service Centre, and field and Head Office users.

The role will be responsible for managing, co-ordinating , closing the Service Desk Incidents and change requests in an appropriate timeframe with minimal business impact on the user within the agreed service levels and business priorities. The Service Desk Analyst will not only handle Service Desk Incidents, but also provide an interface for other business activities via the Change Request procedure.

Main Responsibilities include:

  • Responsible for managing, co-coordinating and resolving Service Desk Incidents.
  • Responsible for keeping users notified and informed on Incident status and progress.
  • Responsible for ensuring user customer satisfaction in every step of problem resolution.
  • Responsible for proactively monitoring the Service Desk queues identifying any SLA failures and notifying the IT Service Delivery Manager.
  • Maintaining the Supportworks Call Logging System.
  • Maintain procedures where necessary with instruction from the IT Service Delivery Manager.
  • To support the IT Service Delivery Manager by assisting in any additional duties.
  • To adhere to all policies and procedures as requested by the IT Service Delivery Manager.

Required Skills:

  • Understanding of network architecture
  • Understanding of Microsoft Operating Systems and PC's
  • Good awareness of computer technology
  • Proactive approach to problem solving

If you feel you have what it takes to work in a fast paced environment with us then please apply today!

Required Experience:

  • Previous Customer Service or Help Desk experience

Desirable

  • Previous IT Qualifications to any level advantageous
  • ITIL Foundation
  • Experience of using Supportworks call logging system


BH - IT Service Desk Analyst 3026-097 Jobs Leavesden
Brighthouse jobs
Recruiter: Brighthouse
Added: 13-06-2018
Source: Agency
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BH - IT Service Desk Analyst 3026-097 Leavesden
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