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IT Support Technician
Salary 18,000 - 22,000
Goole - DN14
Roles and responsibilities:
You will install & configure hardware, operating systems and applications.
You will maintain and monitor computer systems and networks.
You will troubleshoot network and system problems, diagnosing and solving hardware or software faults.
You will talk staff/clients through a series of actions, either over the telephone or face-to-face.
You will Replace faulty parts
You will provide support, including relevant reports and procedural documentation.
You will follow written instructions to repair a fault or set up a system.
You will be supporting the roll out of new applications.
You will respond within agreed time limits to call-outs.
You will set up new users accounts, profiles and deal with password issues.
You will prioritise and manage many open cases at one time.
You will test and evaluate new technology.
You will have the ability to think logically
You will have a good memory of how software and operating systems work
You will have the ability to work well in a team
You will have a strong customer focus
You will have excellent listening and questions skills, combined with the ability to interact confidently with clients.
You will have excellent attention to detail
You will have the ability to prioritise your workload.
Knowledge/understanding of the following:
IT helpdesk software
Basic understanding of IT concepts - desktop hardware repair, software installation and security patching
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