Senior IT Support Analyst - London - Salary Up To 35k
Our client, a Luxury Travel organisation located in West London, are looking for Senior IT Support Analyst to join a proactive team of support staff responsible for delivering a high quality, customer focused professional service.The purpose of this role is to maintain the secure and effective operation of all computer systems, related applications, hardware and software.
Key Responsibilities and Accountabilities
Design and implement preventative maintenance procedures for servers and storage.
Testing and modifying systems to ensure that they operate reliably.
Scheduling and performing system upgrades.
Ensuring software licensing laws are adhered to.
Assisting with the design, planning and testing of the disaster recovery plan.
Assisting with crisis situations, involving out of hours support when necessary.
Managing the helpdesk ticketing system.
Documenting IT procedures and ensuring they are kept up to date.
Preparing reports on the performance of the service desk, servers and storage.
Managing incoming requests from end users and escalated from the IT team, both via telephone and e-mail in a courteous manner.
Prioritising and scheduling problems, ensuring escalated problems are resolved.
Performing hands-on fixes at the desktop level when needed, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Identification and participation in ad hoc projects to improve the efficiency and quality of services provided by the IT department.
Essential Knowledge & Skill Requirement
Degree in IT related subjects or equivalent experience.
Minimum 5 years technical hands on experience in 2nd/3rd line support
Recent experience of providing server support including VMware and Hyper v.
Excellent working knowledge of Microsoft Windows and Microsoft Office products
Windows server 2008, 2012 and 2016 Administration
Knowledge of Exchange 2010, 2013 and 2016
Active Directory, user account setup and administration, DHCP, WINS, IIS
Basic network troubleshooting including TCP/IP utilities and configurations e.g. DOS troubleshooting commands and utilities
Good understanding of IT hardware and network software systems including: Dell laptop, desktop and servers, Apple Mac, pc and notebooks
Effective communicator on the telephone and face to face
Enjoys taking on responsibility
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