it jobs online
Senior IT Support Analyst Jobs London
Jobs Online
 Keywords  search help
title and keywords
title only
 Postcode radius within
Select country
Select region
Select county (CTRL for multiple)
 Jobs added within

Senior IT Support Analyst

Location: London, All
Benefits: --
Type: any
Key Experience
Key Skill 1: Support, IT, analyst
Key Skill 2: Senior, IT Support, support analyst
Key Skill 3: Windows, VMWARE, Network
Key Skill 4: active directory, helpdesk, Exchange
Other experience: Service, Server, Software, Microsoft, design, Windows server, line, Testing, Storage, Service Desk, Technical, systems, london, Desktop, desk, Office, tcp/ip, Mac, Applications, 3rd Line, Planning, IIS, Degree, Online, Customer, Hardware, 3rd Line Support, 2nd, Reports, Administration, Team, Quality, system, Projects, Services, Travel, http, AD, directory, Apple, Windows Server 2008, client, Utilities, DHCP, active, servers, Telephone, Website, Dell, account, 3rd, Performance, Alerts, troubleshooting, IP, E-mail, licensing, Active Directory, Organisation, Maintenance, ticketing system, Exchange 2010, Server Support, ticketing, Recovery, managing, operation, IS, user, experience

Senior IT Support Analyst - London - Salary Up To 35k

Our client, a Luxury Travel organisation located in West London, are looking for Senior IT Support Analyst to join a proactive team of support staff responsible for delivering a high quality, customer focused professional service.The purpose of this role is to maintain the secure and effective operation of all computer systems, related applications, hardware and software.

Key Responsibilities and Accountabilities

  • Design and implement preventative maintenance procedures for servers and storage.
  • Testing and modifying systems to ensure that they operate reliably.
  • Scheduling and performing system upgrades.
  • Ensuring software licensing laws are adhered to.
  • Assisting with the design, planning and testing of the disaster recovery plan.
  • Assisting with crisis situations, involving out of hours support when necessary.
  • Managing the helpdesk ticketing system.
  • Documenting IT procedures and ensuring they are kept up to date.
  • Preparing reports on the performance of the service desk, servers and storage.
  • Managing incoming requests from end users and escalated from the IT team, both via telephone and e-mail in a courteous manner.
  • Prioritising and scheduling problems, ensuring escalated problems are resolved.
  • Performing hands-on fixes at the desktop level when needed, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Identification and participation in ad hoc projects to improve the efficiency and quality of services provided by the IT department.

Essential Knowledge & Skill Requirement

  • Degree in IT related subjects or equivalent experience.
  • Minimum 5 years technical hands on experience in 2nd/3rd line support
  • Recent experience of providing server support including VMware and Hyper v.
  • Excellent working knowledge of Microsoft Windows and Microsoft Office products
  • Windows server 2008, 2012 and 2016 Administration
  • Knowledge of Exchange 2010, 2013 and 2016
  • Active Directory, user account setup and administration, DHCP, WINS, IIS
  • Basic network troubleshooting including TCP/IP utilities and configurations e.g. DOS troubleshooting commands and utilities
  • Good understanding of IT hardware and network software systems including: Dell laptop, desktop and servers, Apple Mac, pc and notebooks

Personal Attributes

  • Customer focused
  • Effective communicator on the telephone and face to face
  • Team player
  • Proactive
  • Enjoys taking on responsibility

If you wish to apply for the role of Senior IT Support Analyst, please click the link below or call Prospects4Corporate Travel on

Alternatively apply online via our website where you can register your CV, get job alerts and see all of our current vacancies.

Senior IT Support Analyst Jobs London
Recruiter: Prospects 4 Corporate Travel
Added: 13-06-2018
Source: Agency
Training Courses
Support, IT, analyst & Senior, IT Support, support analyst training
sponsor this section
Senior IT Support Analyst Jobs London  There is no need to provide bank account details or payment to any person or organisation when applying for vacancies. If these details are requested for any vacancy you see with us, please report it to us via our contact page.
Apply above for Senior IT Support Analyst jobs in London.
Senior IT Support Analyst London
add cv Add CV/Register for Jobs by email
  © 2006-2018 IT Jobs Online