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Location: London, All
Benefits: --
Type: any
Key Experience
Key Skill 1: Support, system, IT
Key Skill 2: helpdesk, engineer, Development
Key Skill 3: Management, Data, line
Key Skill 4: Business, Analysis, Excel
Other experience: systems, Office, Applications, Problem Solving, Team, Process, Projects, Travel, http, IT Support, Permanent, active, MS Office, Problem, support engineer, Performance, environment, Communication, powerpoint, Word, Maintenance, IS, Processes, experience

We have a fantastic opportunity for a Support Engineer of a leading global Shipping Line, located in the heart of the City. The role may require overseas and domestic travel from time-to-time.

The purpose of this role is to directly support the users of IT applications, answering requests for assistant, resolving problems and maintaining certain reference data, with the overall goal of ensuring that the company obtains the maximum benefit from these systems.

This position requires an individual who has an analytical eye, decisive, is quick to learn and can meet the challenges and needs of the business.

Primary Job Responsibilities and Measurement

Pro-active monitoring of various aspects of IT system performance

Registration of Helpdesk tickets

Tracking to conclusion, simple and complex issue resolutions

Analysis of call trends

Assisting with the development of effective counter-measures & action plans

Assisting with the analysis, management & maintenance of business & system data

Effective communication with system users at all levels

Providing support for BPM projects including system enhancements

Supporting other BPM team members, as and when necessary

Skills, Qualifications and Expertise

Excellent interpersonal and communication skills


Ideally an awareness of the shipping industry environment, specifically RORO

Demonstrate ability to quickly learn and understand business processes and process flow

Good presentation skills

Analytical & reliable approach to problem solving

MS Office (Excel, Word, PowerPoint)

Ability to work within a team

Ideally previous experience of working in an IT support environment

This permanent position is offering a salary of up to 29,000 with excellent benefits.

If you think you would be a good fit for the role and would like to find out more info about this great opportunity, please apply and call !

Profile Personnel Ltd jobs
Recruiter: Profile Personnel Ltd
Added: 13-06-2018
Source: Agency
Training Courses
Support, system, IT & helpdesk, engineer, Development training
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