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Title

Service Desk Analyst

Location: Manchester, Greater Manchester UK
Salary/Rate: £16,000 - £19,000 per annum
Benefits: 16000 - 19000/annum Plus fantastic benefits pacakge
Type: permanent
Key Experience
Key Skill 1: analyst, Service, Service Desk
Key Skill 2: desk, Service Desk Analyst, Support
Key Skill 3: Windows, infrastructure, IT
Key Skill 4: project management, Project, active directory
Other experience: Development, Software, Microsoft, Management, Change, line, Business, 1st, Testing, Analysis, Business Analysis, Technical, Office, 2nd Line, agency, 1st line, software development, 2nd, Training, Solutions, strategy, Recruitment, Architecture, Team, Technical support, system, Windows 8, office 365, 2nd line support, http, directory, Technology, Communications, Accounts, client, Information, active, Telephone, Problem, Communication, Progress, Active Directory, Change Management, printers, Multiple, Search, Email, IS, user, growth, experience
Description
Service Desk Analyst
16,000 - 19,000 plus excellent benefits
This position is based in Manchester

TechHub are excited to be working with a leading international management firm based in Manchester. As part of a growth strategy of the business IT teams they require a talented and highly ambitious Service Desk Analyst to join the team.

What will the Service Desk Analyst be doing?

- Providing 1st line technical support - taking enquiries by phone, email & in person.
- Log calls with descriptions of issues, progress and solutions.
- Supporting PC's, laptops and printers.
- Supporting Microsoft Office 365, Windows 8.1/10.
- Setting up new user accounts and group management using Active Directory.
- Update FAQ's and end user guides.
- Complete daily check lists for system availability.
- Escalate calls to 2nd line support analysts if the problem is more complex.

Service Desk Analyst Key Skills

- A logical and methodical approach
- Excellent written and spoken communication skills.
- Organisational skills and the ability to multitask.
- A polite, calm and clear telephone manner.
- Excellent problem-solving skills.
- Patience and perseverance.

Full training will be supplied to candidates, therefore previous IT or Service Desk experience is not a requirement. However if you have any prior knowledge of the following:
- Experience supporting Microsoft Office 365, Windows 8.1/10
- Experience using Active Directory
- Excellent written and spoken communication skills
- Organisational skills and the ability to multitask

Service Desk Analyst
16,000 - 19,000 plus fantastic benefits package.
This position is based in Manchester, United Kingdom.
Please note that candidates must be eligible to live and work in the United Kingdom in order to be considered for this position.

Disclaimer
This role is advertised by TechHub which is a leading international technology recruitment company specialising in the multiple areas of technical staffing within IT Project Management, Software Development and Testing, Information Architecture, Infrastructure and Communications and Business Analysis and Change Management. TechHub is acting as an employment agency on behalf of the client. For further information please search for TechHub Recruitment

Service Desk Analyst Jobs Manchester
Recruiter: Anonymous
Added: 17-05-2018
Source: Agency
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