Service Desk Analyst - Legal: EVENING SHIFT
City, London - East Central (EC) UK
£35,000 - £42,000 per annum
Key Skill 1:
analyst, Service, Service Desk
Key Skill 2:
desk, Legal, Service Desk Analyst
Key Skill 3:
Support, Windows, ITIL
Key Skill 4:
active directory, Exchange, Server
networking, Citrix, line, 1st, Technical, london, Office, 2nd Line, tcp/ip, Windows 7, Financial Services, Financial, 2nd, Administration, Banking, Insurance, Services, Enterprise, 2nd line support, http, requirements, directory, accountancy, active, MS Office, Visual, Audio, environment, IP, Audio-visual, Active Directory, Video conferencing, Office 2010, profile, Patching, Deskside, Video, IS, Office365, experience
Service Desk Analyst (EVENING SHIFT: 11:30am - 8pm) is required to provide 1st and 2nd Line support both remotely and deskside for an international law firm in central London.
Ideally you will have previous experience working in a Law/Legal environment (or otherwise another professional services industry; Banking, Financial Services, Insurance, Accountancy or similar.)
Experience of working as a Service Desk Analyst in an ITIL environment is essential:
The ITIL Foundation Certificate would be advantageous.
Technical Requirements Windows 7 (MCDST or equiv. exp.) MS Office 2010 - Office365 (MOS certification or equiv. exp.) Active Directory MS Exchange IP Phone administration Citrix BES - Blackberry Enterprise Server (Nice to have) Audio-Visual support eg setup and take down of presentations, setup of video conferencing Basic networking skills eg TCP/IP, patching etc
A full role profile for the role of Service Desk Analyst - Legal: EVENING SHIFT can be provided upon receipt of your CV - subject to suitability.
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