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IT Asset Management Analyst - Service Management Jobs Maidenhead
 
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Title

IT Asset Management Analyst - Service Management

Location: Maidenhead, Berkshire UK
Salary/Rate: £45,000 - £50,000 per annum
Benefits: --
Type: permanent
Key Experience
Key Skill 1: IT, analyst, Service
Key Skill 2: Management, Asset, Service Management
Key Skill 3: Support, ITIL, Oracle
Key Skill 4: Software, Microsoft, SAP
Other experience: Data, Analysis, Configuration, Reporting, Adobe, Planning, Training, strategy, Transformation, Team, Process, Services, SCCM, http, AD, SIP, requirements, IBM, servicenow, Develop, ITIL v3, Performance, Solarwinds, environment, licensing, ITIL v3 Foundation, Governance, ITIL qualified, Improvement, Service Improvement, IS, Processes, experience
Description

Join a Global 500 company undergoing a massive IT transformation and be a part of bringing an industry into the 21st century

Purpose of your role:

The IT Asset Management Analyst will join the Service Asset & Configuration Management team who are responsible for operating the IT Asset Management Service across IT.

As part of a Service Improvement Program (SIP) within Service Management, the team will be increasing its responsibilities and accountabilities by growing to support new and expanded IT Asset Management processes, functionality, services and activities. The team will deliver the SIP largely to itself meaning that there will be a requirement for this role to operate the improvements in the Run/BAU environment.

The team is consistently looking to review and improve its current ways of working and along with the transformation program, this is a fantastic opportunity to contribute to evolving the way the function operates, ensuring best practice processes are adopted.

Key Responsibilities:

  • Produce the data for a set of quantifiable measures used to evaluate the success of AM in meeting objectives for performance as defined by the strategy.
  • Contribute to further developing/improving the Asset Management function.
  • Develop Service Management and Discovery tooling to meet the requirements of the Strategy.
  • Operate the Process and Governance whilst producing and maintaining the Standards.
  • Promotion of Service through a plan of transparency, reporting and training.
  • Ensure benefits are realised through an operational capability.

Ideal skills and experience:

Proven experience of operating Software Asset Management practices
Experience of introducing SAM (ISO19770) processes over-and-above SACM
Ability to perform under pressure
Ability to understand software contracts and installed software data to produce and interpret licensing statements
Detailed knowledge of Software licensing (one or more of SAP, Oracle, IBM, Microsoft, Adobe)
Methodical and organised with an attention to detail
Good SAM industry knowledge
Strong situational analysis and decision-making abilities
Excellent planning and organisational skills
High attention to detail
Be able to work under pressure and meet deadlines
Must be highly reliable, trustworthy and honest
SAM Certification desirable
ITIL Qualified - Foundation Minimum, ideally Expert
IT asset management and discovery tool experience (pref. Flexera, SolarWinds, SCCM, AD)
IT Service Management Tool experience (pref. ServiceNow)
ITIL V3 foundation certificate



IT Asset Management Analyst - Service Management Jobs Maidenhead
Recruiter: Cloudstream
Added: 16-04-2018
Source: Agency
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