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Title

IT Project Support Advisor (1st line / Tier 1)

Location: Birmingham, West Midlands UK
Salary/Rate: £Neg - £21,000 per annum
Benefits: --
Type: permanent
Key Experience
Key Skill 1: IT Support
Key Skill 2: Helpdesk Support
Key Skill 3: 1st Line
Key Skill 4: Desktop Support
Other experience:
Description
Due to continued growth and multiple promotions a well established and market leading software company is looking for an experienced IT Support professional to join a highly motivated and dedicated support Implementation Services Team.

Do you pride yourself on going the extra mile?



Within this role, the successful candidate will:

- Perform the dual skilled role that takes care of incoming requests via e-mail, telephone or web portal to meet service standards and identifies the appropriate priority and action to be undertaken.

- Provide high quality customer service, technical support and user assistance to Implementation customers relating to the usage of a comprehensive range of products and services throughout the implementation process.

- Managing customer issues through to resolution, giving timely and accurate updates throughout the process, management of system upgrades and internal support management.

- Be responsible for dedicated client relationships whilst contributing to the attainment of internal and external KPI and SLA compliance.


The following skills are required:

- Ability to work with bespoke products and services and provide superior customer service.

- Technical IT skills including experience of Microsoft Windows and Office

- Experience in IT support with the ability to deliver and coordinate to tight deadlines in a pressurised environment by utilising excellent organisational and communication skills (written and verbal).

- Excellent interpersonal skills with the ability to liaise effectively in a professional manner.


In return for your skills the salary on offer is 21,000 and an excellent benefits package.


Apply ASAP by submitting your CV for immediate consideration and do get in touch if you have any questions.


Emma Cubbin
Associate Consultant

T +44 (0) 121 234 9253
M +44 (0) 7904 480 058
LinkedIn https://www.linkedin.com/in/emmacubbin/





IT Project Support / IT Support Technician / IT Support Advisor / Technical Support Advisor / 1st Line Support Technician / Helpdesk Support Technician / Service Desk Technician / IT Support Analyst / IT / Customer Service / First Line / Permanent / West Midlands

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.



IT Project Support Advisor (1st line / Tier 1) Jobs Birmingham
Spring Technology* jobs
Recruiter: Spring Technology*
Added: 16-04-2018
Source: Agency
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