The Role: The successful applicant will be responsibile for first and second line support to our end users on a range of technologies including servers, computers, laptops, printers, networking and associated software/drivers. The role will be a mixture of onsite and office based support, so a full driving license will be required.
The applicant should have experience in customer service as well as a proven background in IT Support. He/She should be able to work independently, have a positive, can-do attitude to resolving problems working within our company support framework.
All of our clients are local to Kent, keeping travelling to a minimum.
Reporting To: Directors
Job Role: - Technical support to resolve issues on hardware and software - Managing support questions via email - Software support via helpdesk - Repair faulty products - Test and configure new products - Installation and configuration of Microsoft and Apple Technologies
Key Requirements: - IT/Technical experience - experience working within education/education services would be an advantage. - Flexible and self-motivated approach - Excellent problem solving skills and ability to explain technical information to non-techicial users - Desire to learn and have a keen interest in proven and new technologies - Ability to prioritise own/ client workload - Excellent, proven interpersonal, verbal, written and presentational communication skills - Proficiency with different computer equipment and software - Hours: 8.00 - 4.30, Monday - Friday
Applicant must have a full, clean drivers licence and pass an enhanced DBS check.
There is no need to provide bank account details or payment to any person or organisation when applying for vacancies. If these details are requested for any vacancy you see with us, please report it to us via our contact page.