Heritage Care is a charitable organisation that provides a range of flexible individualised care and support services for people with Learning Disabilities, Mental Health support needs and older people, and they also have a separate subsidiary Amber Housing, that provides accommodation to vulnerable individuals and facilities management services.
We look to recruit people who both embody and share our values: People that always behave with integrity and that seek to inspire everyone they come in contact with. People that respect diversity and value inclusiveness. People that constantly innovate to meet the needs of those we serve and impact lives in a positive way.
Salary: 18,232 Negotiable subject to experience
Hours of work: 38 hours
We have a great opportunity for someone who has a passion for IT as an IT Helpdesk Technician, this role involves providing remote support to our clients over the phone and using remote access software, assisting with daily operations such as backup checks, building and configuring client machines and producing performance reports.
With a strong interest in providing outstanding customer service, the ideal candidate will have an excellent telephone manner, customer-facing skills, be self-motivated and interested in learning more about IT and the benefits it can bring to the charity. As this is a junior position, previous IT experience is not essential, however the candidate should be able to demonstrate a passion for building a career in the IT industry and a willingness to learn.
We offer a role with continuous development opportunities and the chance for more formal training when required. There is the ability for the person to get involved in all facets of IT and the charity has a wealth of experience to share and to learn from.
Provide first Line Helpdesk support via phone and remote access software
Walk customers through the problem solving process
Daily operational checks
Client machine builds
Ordering of equipment
Management of asset database
Some on-site support
Key Skill requirements:
Basic understanding of core networking concepts
Good fault finding and diagnostics skills
Excellent customer service skills
Valid UK driving license and access to own vehicle
Desirable skills and experience:
Ability to work well in a small team
Good diagnostics thought processes
Able to work independently when required
Some hands on experience working with Microsoft Technologies such as Windows, Windows Server, Office, Office 365
Some experience desirable working with server / desktop hardware
Some relevant work experience preferred but not essential
Industry recognised qualification preferred but not essential
There is no need to provide bank account details or payment to any person or organisation when applying for vacancies. If these details are requested for any vacancy you see with us, please report it to us via our contact page.
Apply above for IT Helpdesk Technician jobs in Loughton.