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IT Support Technician
Sword Apak has grown from one software developer's kitchen table into a global brand. We develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. Our team is an eclectic mix of developers, creatives, analysts, strategists and technicians. Our employees come from a variety of backgrounds; from those with years of industry experience, to graduates looking to start their careers in a dynamic and innovative marketplace.
Position: Technical Customer Support Analyst Location: Newbury Office Job Type: Full Time, Permanent Salary: 22k per annum
About the role:
We are looking for a bright individual to become part of our small, friendly customer support team. Effective customer support is an essential part of our business success. We build strong relationships with customers and through reliability and consistency ensure customer confidence remains high.
This is an exciting fast paced entry level opportunity that will suit an individual who is passionate about technology, is keen to support customers and enjoys problem solving. If you have a keen interest in apps and mobile technology, that will also be an advantage!
- Providing 1st and 2nd line support using a fully featured support ticketing system - Ensuring queries and issues are dealt with in a professional and timely manner - Ownership and tracking of issues through to customer accepted resolution - Ensuring a pro-active approach to solving customer issues is maintained - Working on wider technical projects enhancing existing product functionality - Providing customer feedback on technical issues to the product and sales team - Communicating issues with internal development and testing teams
- Polite, confident, professional manner - Technically inquisitive with a desire to be a product expert - Ability to work under own initiative and as part of a team - Organised self-starter with an interest in customer support - A high standard of verbal and written English - Software / development skill an advantage and further training available
You may have experience of the following: IT Support Analyst, Network Engineer, IT Helpdesk Support, Fault Desk, Desktop Engineer, 1st Line Support, Helpdesk Engineer, IT Helpdesk, 2nd Line Support, Network Analyst, Systems Administrator, Desktop Support, Network Administrator, IT Support, Support Analyst etc
This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
There is no need to provide bank account details or payment to any person or organisation when applying for vacancies. If these details are requested for any vacancy you see with us, please report it to us via our contact page.
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