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Rose Recruitment are looking to source a Helpdesk Agent for our client based in Aberdeen.
The emphasis is to provide a high-level of customer service to meet the needs of the business and to meet the objectives of the Managed Print Service department. The role involves working in a busy a lively office, which at times can be pressurized. The role is ideally suited for candidates with at least two years' experience working within a IT helpdesk role with good technical and problem solving skills.
Dimensions ?First line helpdesk support for our Managed Print customers. ?Prompt and efficient call handling with end user remote support. ?Management of all consumable & break fix incidents within a ticketing system. ?Working within Service Level Agreements (SLAs) thresholds. ?Emphasis on taking initiative whilst following procedures and working with systems and processes. ?Responsible for providing an extremely high level customer focused support. ?Responsible for working well in a team focused environment. ?Manage calls through to resolution or escalation if required. ?Administration tasks in support of the Managed Print model.
Applicants should be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, even under pressure. They should also have a friendly and polite telephone manner and should be able to work using their own initiative, show a high level of attention to detail and have a personal and burning desire to develop and progress within an environment that fosters continual improvement.
Applicants should have a knowledge and understanding of the following key applications: ?Office 2003/07/10/13/16. ?Microsoft Windows 7 & 10. ?Be familiar with server 2003/ 2008/ 2012 & 2016 environments. ?Use of ticketing system software. ?Printer configuration and installation. ?Print knowledge desirable.
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