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Incident & Problem Manager 40,000 Stockport
ShortList Recruitment are looking for an Incident & Problem Manager to join a new service desk for a software house in Stockport. The role of Incident & Problem Manager is to ensure that all IT services are being managed to the required levels set by the business.
The Incident & Problem Manager will:
* Need to understand and apply the Incident Management process and be able to apply the process to drive the Service Desk to achieve SLA's. * Create track and follow through on any problems relating to incidents. * Lead major problem reviews * Facilitate and lead major incidents * Collaborate between the technical teams * Provide MI relative to Incident/Problem management * Ensure compliance with appropriate security measurement (ISO / GDPR / DPA) * Provide and assist in mentoring and leadership for the service desk teams
The Incident & Problem Manager must be able to collaborate with internal and external parties:
* Internal - Product Managers, R&D, Sales, CIO and IT Heads of * External - Customers, third party providers and industry bodies
The Incident & Problem Manager must have:
* In depth-understanding of the services provided * Significant Incident/Problem experience supporting business critical technology/infrastructure * Strong communication skills (both technical and non-technical) * The ability to motivate others, and embrace change
In order to be considered for the Incident & Problem Manager you should have the following skills and experience:
* Experience running major incidents * ITIL (Foundation as a minimum) * Relevant previous experience * Understand problem management techniques * Experience creating reports
The successful Incident & Problem Manager will be eligible for a salary of up to 32,000 with a great benefits package. This Incident & Problem Manager role is based in Stockport, and is commutable from Manchester, Wythenshawe, Wilmslow, Altrincham, Knutsford and Warrington.
ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.
ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis
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