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2nd / 3rd Line Application Support Analyst - FinTe Jobs Wetherby
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2nd / 3rd Line Application Support Analyst - FinTe

Location: Wetherby, Yorkshire UK
Salary/Rate: Negotiable
Benefits: --
Type: permanent
Key Experience
Key Skill 1: Support, analyst, Software
Key Skill 2: line, 3rd Line, Application
Key Skill 3: application support, 2nd, 3rd
Key Skill 4: support analyst, SQL, Windows
Other experience: IT, helpdesk, Service, Development, Management, Web, database, Business, Technical, systems, delivery, Problem Solving, VB, procurement, Integration, IIS, Customer, Customer Service, Financial, Training, Solutions, scripting, Team, saas, Technical Analyst, Technical support, Services, first, http, Software Support, commercial, requirements, client, Language, manage, Interface, Assurance, Problem, environment, troubleshooting, Life, B2B, Pre, Health, MS SQL, market, managing, IS, experience
2nd / 3rd Line Application Support Technical Analyst (.Net / SQL) -Global FinTech Software Wetherby LS22 Negotiable Salary (DOE) + Discretionary Bonus, Health Scheme, MedicalScheme, Life Assurance, Company Childcare Voucher Scheme, Pension. About the company: We are a global financial software solutions provider helpingorganisations better control expenditure on all goods and services. The Role: We are currently hiring a 3rd Line Application Support TechnicalAnalyst within our helpdesk function. The roleholder will manage &solve technical issues ensuring that the highest level of customerservice and customer satisfaction is attained within associated SLAs. About You: + You should have a high level of technical capability includingdatabase interrogation, complex SQL scripting, software fault-finding,interface/integration issue investigation and finding alternative solutions to technical software problems + You should have a good understanding of financial and procurementprocesses and procedures used within Small, Medium and Large Enterprises + You should be able to demonstrate initiative and have excellentlateral-thinking and problem solving skills + You should be a team player who integrates easily and communicatespositively + You should be able to identify where support is required andproactively provide it + You should be committed to providing outstanding customer service(internally & externally) + You will need to be energetic and self-motivated - thriving in ahands-on environment and require minimum management supervision + You need to be flexible and adaptable - excited by new ideas and/ortechnology and, willing to pick up and work with new initiatives nomatter how unfamiliar + The role requires people who are ambitious, seek to improve theirperformance, are interested in training and generally in personaldevelopment + You should be highly organised - managing workload and deliveringeffectively and efficiently Desirable Qualifications, Skills and Experience: + Background in helpdesk/customer care essential, specifically within atechnology environment - must have experience of a small to medium fastgrowth business + Demonstrable experience in supporting and troubleshooting applicationsoftware support, .NET websites, MS Windows based Operating Systems andMS SQL Language + Previously worked within VB and .Net software support with a highlevel of skills in: ++ MS SQL (preferably SQL 2008 R2 or higher) ++ IIS ++ MS Operating Systems + Some .NET development capabilities + Commercial approach, appreciates the importance of customer retentionand ROI + Will have worked in a customer focused B2B (Business to Business)environment with good understanding of customer requirements/market + Must demonstrate a hands-on approach and consistent delivery You may have worked in the following capacities: .Net Software Support, SQL Database Support, Web Application TechnicalSupport, SaaS Support Analyst, Technical Support Analyst. Interested? Just Apply Below... ...But first a little formality. By applying you explicitly consent tous processing & passing your application to our client for reviewfor this vacancy only. If your skills match the role you will hear backfrom us within 2 business days. If you have any pre-applicationquestions please contact us quoting the job title & ref. Good luck,Team RR. - provided by Dice .NET, B2B, IIS, PROCUREMENT, SAAS, SQL, VB, WINDOWS

2nd / 3rd Line Application Support Analyst - FinTe Jobs Wetherby
Recruiter: Recruitment Revolution Limited
Added: 14-03-2018
Source: Agency
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2nd / 3rd Line Application Support Analyst - FinTe Wetherby
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