2nd / 3rd Line Application Support Technical Analyst (.Net / SQL) -Global FinTech Software Wetherby LS22 Negotiable Salary (DOE) + Discretionary Bonus, Health Scheme, MedicalScheme, Life Assurance, Company Childcare Voucher Scheme, Pension. About the company: We are a global financial software solutions provider helpingorganisations better control expenditure on all goods and services. The Role: We are currently hiring a 3rd Line Application Support TechnicalAnalyst within our helpdesk function. The roleholder will manage &solve technical issues ensuring that the highest level of customerservice and customer satisfaction is attained within associated SLAs. About You: + You should have a high level of technical capability includingdatabase interrogation, complex SQL scripting, software fault-finding,interface/integration issue investigation and finding alternative solutions to technical software problems + You should have a good understanding of financial and procurementprocesses and procedures used within Small, Medium and Large Enterprises + You should be able to demonstrate initiative and have excellentlateral-thinking and problem solving skills + You should be a team player who integrates easily and communicatespositively + You should be able to identify where support is required andproactively provide it + You should be committed to providing outstanding customer service(internally & externally) + You will need to be energetic and self-motivated - thriving in ahands-on environment and require minimum management supervision + You need to be flexible and adaptable - excited by new ideas and/ortechnology and, willing to pick up and work with new initiatives nomatter how unfamiliar + The role requires people who are ambitious, seek to improve theirperformance, are interested in training and generally in personaldevelopment + You should be highly organised - managing workload and deliveringeffectively and efficiently Desirable Qualifications, Skills and Experience: + Background in helpdesk/customer care essential, specifically within atechnology environment - must have experience of a small to medium fastgrowth business + Demonstrable experience in supporting and troubleshooting applicationsoftware support, .NET websites, MS Windows based Operating Systems andMS SQL Language + Previously worked within VB and .Net software support with a highlevel of skills in: ++ MS SQL (preferably SQL 2008 R2 or higher) ++ IIS ++ MS Operating Systems + Some .NET development capabilities + Commercial approach, appreciates the importance of customer retentionand ROI + Will have worked in a customer focused B2B (Business to Business)environment with good understanding of customer requirements/market + Must demonstrate a hands-on approach and consistent delivery You may have worked in the following capacities: .Net Software Support, SQL Database Support, Web Application TechnicalSupport, SaaS Support Analyst, Technical Support Analyst. Interested? Just Apply Below... ...But first a little formality. By applying you explicitly consent tous processing & passing your application to our client for reviewfor this vacancy only. If your skills match the role you will hear backfrom us within 2 business days. If you have any pre-applicationquestions please contact us quoting the job title & ref. Good luck,Team RR. - provided by Dice .NET, B2B, IIS, PROCUREMENT, SAAS, SQL, VB, WINDOWS
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