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Job Title: IT Service Desk Analyst Location: Poole, Dorset Salary: 20,000 to 22,500 DOE Hours: Monday to Thursday 8.30am - 5pm Friday 8.30am - 4pm
We have a new opportunity for an experience IT Service Desk Operative to join an established IT team based in Poole.
Working within the IT team, this role will strengthen the existing team, focusing on the continual support of the company wide IT infrastructure and systems.
Primarily focussing on 1st line Support, the role involves offering support and technical assistance to members of staff who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.
Main activities/responsibilities include:
Installing and configuring software applications/computer systems
Responding to requests for technical assistance in person, via phone, electronically.
Diagnosing and solving hardware/software faults
Research questions using available information resources
Support, maintain and monitor internal systems.
Documenting resolutions for future reference.
Redirect/escalate issues appropriately.
Required background and knowledge:
Good understanding of computer systems, mobile devices and other tech products
Dependable, enthusiastic and personable.
Organisational skills and the ability to prioritise workload.
Excellent communication skills, being able to deal with people at all levels within the organisation.
Familiarity with both PC and Mac Hardware and Software
Ability to diagnose and resolve basic technical issues
Proficiency in English
Customer-oriented and cool-tempered
Previous experience in IT Helpdesk / Support role is also beneficial but not essential
Full UK driving licence
Required Technical skills:
Administering MS Exchange
MS Office applications
Basic networking knowledge
Desirable Technical Skills:
Virtual infrastructure including Thin Clients.
On Site Parking
Friendly informal working environment
23 Days holiday per annum - after 5 years' service holiday increases to 28 days per annum plus 8 bank holidays
Company Pension Scheme after probation period, 2% and 2%, senior scheme for managers which increases with age (you have to manage 2 members of staff to get the managers scheme)
Death in service benefit
PerkBox - online discount scheme for cinema / restaurants shopping / mobile phone insurance / lots of things
Our client also runs a salary sacrifice scheme for childcare vouchers
It is important that you include a covering letter with your CV, detailing why you feel you are suitable for this position and highlighting all relevant experience.
We receive a high number of applications on a daily basis so we can only respond to successful applications. If you do not hear from us within 3 working days please assume your application has not been taken forward on this occasion. We may contact you in the future about other suitable positions.
Our full equal opportunities policy can be viewed here: http://equal-opportunities/
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Apply above for IT Service Desk Analyst jobs in Poole.