Do you enjoy solving live problems, keeping businesses running smoothly, and building great relationships with people?
A Software Support Engineer with 5 years+ tech industry experience is needed by our client, a thriving software development company based in Bristol. Their outstanding team plan, build and support high quality software for technically ambitious clients.
They are looking for someone with the right skills and experience to join their in-house support team.
About the Role
Leading a number of client accounts
Investigating customer issues and identifying the best course for resolution
Proactively liaising with customers
Making routine code, infrastructure and database changes to keep customer software running
Delegating more complex fixes to developers and delivering these back to the customer
Working closely with the support team
Managing customer relationships so they remain a trusted partner
Providing occasional out-of-hours support at additional pay (agreed on an ad hoc basis)
5+ years' experience working with technology (experience in a support role a bonus!)
Outstanding customer service skills
Interest in building relationships with clients & team members
Strong analytical & problem solving skills
Ability to effectively prioritise when under pressure
Confident in working with databases & an understanding of coding principles
Understanding of web & desktop applications across the full stack
Excellent communication skills (written & verbal)
Focus on quality and accuracy
Willingness to learn - a positive, can-do attitude, and good team player
Knowledge of ITIL methodologies
Experience with any of C#, Asp.NET Web Forms, Windows Forms, PHP
Experience with Git, or other version control software
Basic salary of 33,000 to 45,000 per annum (depending on experience)
Total package of 38,000 to 55,000+ per year (including 9% non-contributory pension and profit share/bonus)
Childcare Vouchers, Payroll Giving & Cycle to Work scheme
Highly relaxed, friendly work environment (free food, drink and a large chillout room!)
Full programme of funded social activities both during and outside office hours, including a weekend conference abroad each year
Time for training and self-improvement.
Highly motivated & supportive team members!
They search hard to find that special person who will be the right fit for the team and encourage a healthy work-life balance - they were recently judged Bristol's happiest small workplace!
If this role sounds of interest, please APPLY now.
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