At Diffblue, you will have the opportunity to learn from former computer science professors and experts in advanced disciplines such as AI, static analysis and software verification. We promote an environment in which we not only learn from each other but to push the boundaries in our own specialisms.
We have a friendly, respectful and supportive culture. Collaboration, intellectual curiosity and flexibility are important to us. We ask a lot from our teams, but we look after you in return which includes offering a great host of benefits such as free daily lunches, 8% pension contribution, generous holidays and flexible working hours. We strongly believe that diversity is important for a modern business, and that when different opinions, backgrounds and life views meet, better results are obtained.
We are looking for a Support Engineer to join our Customer Experience team. The aim of this role will be to support the ongoing development of Diffblue products.
Accountabilities and responsibilities
Day to day we will expect you to:
Analyse customer and open source software projects using Diffblue tools.
Support customers using Diffblue products.
Identify bottlenecks and bugs within the software.
Update and maintain support documentation.
Liaise with our developers to discuss bug fixes and required features.
Skills and requirements
Experience working with versioning systems, such as git.
Excellent problem solving skills with the ability to provide innovative thinking to find best fit solutions.
Learning orientated, enjoys the challenge of new subject matter and open to new experiences.
Adaptable and able to react to change to meet the needs of an evolving business.
Ability to build strong team relationships and demonstrate personal accountability/responsibility for own role within the wider team.
Knowledge of Linux/Unix environment, scripting and builds.
We're always happy to train and coach our staff, so if you don't have these let us know and we'll work with you to develop your skills.
An understanding of Java and build tools such as Maven and Gradle.
Good experience using defect tracking tools.
Some experience working in an Agile development environment.
Experience working with customers.
Cloud solutions, in particular deploying software on Google Compute Engine.
There is no need to provide bank account details or payment to any person or organisation when applying for vacancies. If these details are requested for any vacancy you see with us, please report it to us via our contact page.