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IT Support Assistant Jobs Ipswich
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IT Support Assistant

Location: Ipswich, Suffolk UK
Benefits: --
Type: any
Key Experience
Key Skill 1: Support, IT, IT Support
Key Skill 2: helpdesk, Service, networking
Key Skill 3: Management, Web, line
Key Skill 4: 1st, Technical, Desktop
Other experience: 1st line, Problem Solving, Degree, Customer, Customer Service, Team, Quality, Technical support, Services, first, http, telecommunications, client, active, servers, Telephone, internet, Problem, troubleshooting, printers, Helpdesk support, Site, On-site, Email, IS, experience

Time Appointments are currently recruiting on behalf of well-established and leading IT company that are seeking to appoint a 1st Line IT Support Assistant. This is a fantastic opportunity to work for a close-knit, busy company that prides themselves on the high-quality products and services it offers to its clients.

Duties & Responsibilities:

  • Providing first line technical support via phone, email and in person
  • Providing first class customer service and support in all instances, taking ownership of problems and having a pro-active approach to ensure resolution
  • Logging and recording support calls
  • Providing telephone, remote and on-site support for faults on servers, desktop computers, laptops, internet, networking, telephones and printers.
  • Assisting with installations as and when required

Skills & Experience Required:

  • 1st line/helpdesk support experience
  • Must be a strong communicator, verbally over the phone and in person
  • Driving Licence, beneficial but not essential
  • A strong passion for IT and telecommunications
  • Charismatic, confident and customer focussed
  • Ability to demonstrate methods and resolutions to others
  • Ability to work as a team, and work independently using own initiative
  • A willingness to learn and take control of support cases
  • Good problem solving and troubleshooting skills
  • Ability to make informed decisions
  • Excellent time management

Our client offers a fantastic starting salary, and career progression.

Hours: Monday-Friday 9:00-17:30, however a degree of flexibility is required

For further detail on this and other roles please make sure you visit our web-site now or call our team to discuss career opportunities available.

IT Support Assistant Jobs Ipswich
TIME Appointments Ltd jobs
Recruiter: TIME Appointments Ltd
Added: 13-02-2018
Source: Agency
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