Orbtalk are a leading Voice over IP provider based in the UK. Orbtalk provide Voice over IP based telecoms solutions to businesses Worldwide. Customers range from SME businesses with 5 - 50 staff to far larger companies including multi-sited global corporates with up to 6000 staff around the world. The main focus is our Cloud PBX product as well as SIP Trunking for other vendors VoIP sytems such as Asterisk, Freeswitch, 3CX, Cisco and Microsoft OCS platforms negating the need for expensive on-site equipment. Orbtalk also operate an International Numbering service allowing any company a presence in most major international cities. Services are operated from POP's at data centres in Europe (for full failover and redundancy) alongside New York and South East Asia.
Orbtalk are looking for an experienced helpdesk analyst to respond to technical and product requests via telephone, email and using our internal support ticketing system. You will need to capture information, diagnose issues and liaise with other members of the team to resolve customer issues. There will also be the opportunity to become involved with on-going projects.
Excellent time management skills and the ability to work to tight deadlines are a must.
The position is full-time (37.5hrs per week), Monday to Friday, there is also opportunity to be involved with out of hours or flexible working hours after successful completion of the probation. Shift work may also be offered if suitable.
This exciting opportunity gives you the chance to use your excellent customer service, communication and organisational skills to handle a wide range of projects and issues, offering on-going technical and administrative support following product delivery.
There is also the opportunity to maintain an internal knowledgebase. The ideal candidate must be customer focused with a friendly and enthusiastic telephone manner, this is a varied role for a flexible and enthusiastic self-starter.
Great prospects to expand this role within a small and dynamic company - may suit someone with Telecoms, IT experience or graduates.
Key skills - all or some useful but not essential:
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