Our client, based in the Bridgend area, are currently recruiting for an IT Helpdesk Advisor to provide 1st line support to their clients. This role offers excellent career prospects in the UK and even Worldwide in a variety of sectors. If you are looking to start or continue your successful career in IT, please apply today.
Hours of work: 37.5 hours per week
Between 7am - 8pm, Monday to Saturday. Full flexibility required.
Based at Waterton Industrial Estate, Bridgend. Please look into transport links for role. Free car parking on site
As an IT Helpdesk Advisor you will be required to:
Be readily available to answer the phone to our clients in a professional and efficient manner
Provide front line troubleshooting, diagnostics and to provide technical fixes
Support a variety of custom made/bespoke applications, Microsoft applications and desktop applications as well as a variety of off-the-shelf industry tools
Support networks, hardware and printers etc
Actively employ, share and contribute to the company's knowledge base
Manage open incidents in line with industry best practice guidelines
Support local and global clients
Take control, understand goals and own your performance.
The successful candidate will be able to demonstrate:
A sound knowledge of IT including an excellent knowledge of Microsoft Operating Systems and Applications
Good written and spoken communication skills
Able to work under your own initiative as well as part of a team
Punctual and reliable, with a flexible attitude(Please note these skills are desirable only. If you have an IT qualification or you are passionate about IT in your spare time please get in touch as this could be a great opportunity for you)
Previous experience working as a Helpdesk Advisor on a Service Desk
An understanding of working to service level agreements
Knowledge of Active Directory
Due to the location of this position in the Bridgend area, it would be useful if candidates are able to drive as public transport links are limited.
There is no need to provide bank account details or payment to any person or organisation when applying for vacancies. If these details are requested for any vacancy you see with us, please report it to us via our contact page.
Apply above for IT Helpdesk Advisor jobs in Bridgend.