Our client is a leading financial management solutions provider looking for two new people to join its West Yorkshire team ensuring that the highest level of customer service and customer satisfaction is achieved. This is a fast growth company and is offering the right individuals opportunities to join a dynamic and rapidly expanding business.
? To be the first point of escalation within the team for managing issues flagged by customers or internal 1st and 2nd Line support teams ? To investigate and resolve complex issues found in the environment's various .NET Application, MS SQL Server Database Software Products that the Supplier Support, 1st & 2nd Line Teams have been unable to resolve. ? To produce and ratify simple and complex SQL Scripts and Stored Procedures to resolve software issues as workarounds or where they cannot be fixed by product development ? To assist in the maintenance of the Hosted Environment including Patch Checking and deployment where required. ? To use your high level of technical ability in resolving software support or environmental issues ? To work with external users including being present on conference calls or the occasional site visit as a technical expert to support other staff members such as pre-sales, sales, account managers and customer managers. ? Utilise proven experience of supporting 3rd party customers with software application issues and working with high support case volumes. ? Monitoring responses from Supplier Support & 1st & 2nd Line teams and assisting them in providing effective and suitable responses to customers where they need assistance including knowledge sharing and one-to-one training. ? Checking and running Change Requests raised by the 2nd Line Support Teams using standard reusable SQL Scripts. ? Creating SQL Scripts and performing complex tracing and fault finding.
Person Specification: ? Have a high level of technical capability including database interrogation, complex SQL scripting, software fault-finding, interface/integration issue investigation and finding alternative solutions to technical software problems ? Able to demonstrate initiative, lateral-thinking and problem solving skills ? Be a team player who integrates easily and communicates positively ? Able to identify where support is required and proactively provide it ? Committed to providing outstanding customer service ? Be energetic and self-motivated - thriving in a hands-on environment and require minimum management supervision
Qualifications & Experience:
? Background in technical helpdesk/customer care ? Demonstrable experience in application software support, .NET websites, MS Windows based Operating Systems and MS SQL Language ? Previously worked within VB and .Net software support with skills in: o MS SQL (preferably SQL 2008 R2 or higher) o IIS o MS Operating Systems ? Some .NET development capabilities ? Will have worked in a customer focused Business to Business environment
So if you're flexible and adaptable and get excited by new technology and new opportunity, this could be the role for you. My client is looking for people who are highly organised, ambitious, seek to improve their performance, and are interested in training and personal development.
If you want to hear more please contact Keith Wilkins or send us your CV for review. Please note that every application received is personally reviewed by our team - Avocet Strategic Resourcing does not use automated screening tools. Applicants MUST be eligible to live and work in the UK.
Avocet Strategic Resourcing is acting as an employment agency in regard to this role and does not discriminate on grounds of race, sex, marital status, religion or belief, sexual orientation, age or disability
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Apply above for Application Support Analyst x 2 jobs in Yorkshire.