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IT/AV Helpdesk Jobs Thorpe
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IT/AV Helpdesk

Location: Thorpe, Middlesex UK
Salary/Rate: £20,000 - £24,000 per annum
Benefits: 20000 - 24000/annum
Type: permanent
Key Experience
Key Skill 1: IT, helpdesk, AV
Key Skill 2: Support, manager, Service
Key Skill 3: Microsoft, Testing, Excel
Key Skill 4: Technical, delivery, Office
Other experience: retail, Reporting, Reports, Administration, Team, http, IT Support, Telephone, Develop, Communication, Monitor, Video conferencing, Maintenance, Site, General, Video, in house, experience
Job Purpose: To monitor AV contracts, provide maintenance support for
engineers and maintain Gold Stock Levels
Reporting to: Co-Ordination Manager
Hours: 8 hour shift with 1 hour lunch break - flexible working hours between 8am-17.30pm

Key Duties:
? General In House Maintenance IT Support
? Provide remote support for customers/ engineers and monitor and update spreadsheets.
? Answer to Remedy calls & monitor RMS, producing weekly reports.
? Retail Gold Stock - Maintenance RMA's (RMA forms & faulty equipment).
? Monitor Maintenance store room for stock.
? Stock reporting
? Arranging/testing/programming equipment before delivery to site or collection from engineers.
? Weekly service reports
? Archiving paper work - Installations, kit outs, call outs, consignment notes etc.
? Signing deliveries and ensuring the relevant member of staff receives the correct delivery.
? General Office Duties as required.

? Strong IT Skills/Technical knowledge to include Video Conferencing experience.
? Accurate administration skills
? Excellent organisational skills
? Able to work to deadlines.
? Experienced using Microsoft Excel
? Excellent interpersonal and communication skills.
? Must have a keen eye for detail.
? Willing to learn and develop.
? Polite, confident and professional telephone manner
? Able to work as part of a team, or if required, under your own initiative

IT/AV Helpdesk Jobs Thorpe
Recruiter: Anonymous
Added: 13-02-2018
Source: Agency
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