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To provide resolutions to incidents within SLA. To validate and record incidents where necessary and to ensure that incident records are correctly updated with accurate details and activities.
Hours: Monday to Friday - 37.5 hours per week between 8.00am and 5.30pm
To liaise with all other internal departments and external partners.
Co-ordination of all service functions within specified range.
To vet and provide effective resolution of incidents; using a sound knowledge of networking architecture and protocols to assist with the troubleshooting.
Follow procedures relevant to job role.
Perform administrative duties where necessary.
Provide technical documentation to enable Service Desk Analysts to perform resolutions accurately.
Other duties as delegated by the Service Desk Team Leader/Manager.
Technical Helpdesk experience
Customer Service experience
Knowledge of Windows 7/10
Windows Server and Exchange 2003/2008 and MS Office desirable
VOIP Experience is desirable
Knowledge of hardware - Desktop PC's and Laptops
Appreciation of networking technologies & protocols, e.g. Routers, Switches, TCP/IP, LAN/WAN
Knowledge of Cisco voice support - CUCM, CUC etc.
Working towards MCP
Daisy Group... About us
When Daisy Group was first established, it had a simple business model, to be an alternative provider of telephone lines and calls for UK-based small and medium-sized businesses.
Well over a decade later and both Daisy and the telecommunications industry are almost unrecognisable. As technology and the different types of communication have advanced, Daisy has continued to evolve to ensure that it is able to offer customers and partners a full suite of IT and telecommunications products and services.
Over the last decade Daisy has developed through a combination of organic and acquisitive growth. With a business-to-business only focus, Daisy now boasts more than 60,000 customers and supplies IT and communications to some of the UK's best-known organisations.
Daisy provides a range of unified communications and IT services, including connectivity, voice, maintenance, as well as cloud and hosting solutions.
Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort.
But working at Daisy is much more than just a fair salary. It's about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.
Our ethos is simple: the more you put in the more you get out.
Here are some of the benefits that we offer:
Holiday entitlement of 25 days, plus bank holidays
Additional day's holiday for every year of service, up to a maximum of 30 days.
Holiday Purchase Scheme
Company Sick Pay
Eye care Vouchers
Discounted Medicash Membership
Monthly reward scheme
Daisy Deals - Everyone who works at Daisy has the option to take advantage of discounts and savings at over 1,200 retailers.
Discounts on a range of Daisy products
Why work for Daisy?
It only takes a quick glance inside Daisy to appreciate the contribution of every single employee to our success.
Whatever our employees do - from sales and marketing to engineering and customer service - their dedication is helping thousands of UK businesses realise their digital potential.
In order to reach our target, we make sure that every person has the opportunity to create a long and successful career at Daisy. With so many varied roles across 30 sites throughout the UK, and various training and development programmes, the growth opportunities with us are boundless.
So if you're an enthusiastic, driven and passionate individual looking to make a difference, you could be just the type of person we are looking for.
There is no need to provide bank account details or payment to any person or organisation when applying for vacancies. If these details are requested for any vacancy you see with us, please report it to us via our contact page.
Apply above for Service Desk Analyst - Syndicated jobs in Northampton.