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Service Desk Analyst - Syndicated Jobs Northampton
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Service Desk Analyst - Syndicated

Location: Northampton, Northamptonshire UK
Benefits: --
Type: any
Key Experience
Key Skill 1: analyst, Service, Service Desk
Key Skill 2: desk, Service Desk Analyst, Support
Key Skill 3: Windows, Digital, cisco
Key Skill 4: IT, manager, sales
Other experience: helpdesk, Exchange, Server, Development, networking, Cloud, Windows server, Business, Technical, engineering, Team Leader, Marketing, Desktop, VOIP, Office, tcp/ip, Windows 7, LAN, Customer, Customer Service, Hardware, Training, Solutions, Bank, WAN, Architecture, Team, VOICE, SLA, Services, leader, first, http, telecommunications, Technology, Communications, Documentation, Service Desk Team Leader, Incident, Switches, MS Office, Telephone, Routers, troubleshooting, IP, Communication, Maintenance, WAS, CISCO VOICE, IT services, IS, growth, experience

To provide resolutions to incidents within SLA. To validate and record incidents where necessary and to ensure that incident records are correctly updated with accurate details and activities.

Salary: DOE

Location: Northampton

Hours: Monday to Friday - 37.5 hours per week between 8.00am and 5.30pm

Job Responsibilities

  • To liaise with all other internal departments and external partners.
  • Co-ordination of all service functions within specified range.
  • To vet and provide effective resolution of incidents; using a sound knowledge of networking architecture and protocols to assist with the troubleshooting.
  • Follow procedures relevant to job role.
  • Perform administrative duties where necessary.
  • Provide technical documentation to enable Service Desk Analysts to perform resolutions accurately.
  • Other duties as delegated by the Service Desk Team Leader/Manager.

The Person

  • Technical Helpdesk experience
  • Customer Service experience
  • Knowledge of Windows 7/10
  • Windows Server and Exchange 2003/2008 and MS Office desirable
  • VOIP Experience is desirable
  • Knowledge of hardware - Desktop PC's and Laptops
  • Appreciation of networking technologies & protocols, e.g. Routers, Switches, TCP/IP, LAN/WAN
  • Knowledge of Cisco voice support - CUCM, CUC etc.
  • Working towards MCP

Daisy Group... About us

When Daisy Group was first established, it had a simple business model, to be an alternative provider of telephone lines and calls for UK-based small and medium-sized businesses.

Well over a decade later and both Daisy and the telecommunications industry are almost unrecognisable. As technology and the different types of communication have advanced, Daisy has continued to evolve to ensure that it is able to offer customers and partners a full suite of IT and telecommunications products and services.

Over the last decade Daisy has developed through a combination of organic and acquisitive growth. With a business-to-business only focus, Daisy now boasts more than 60,000 customers and supplies IT and communications to some of the UK's best-known organisations.

Daisy provides a range of unified communications and IT services, including connectivity, voice, maintenance, as well as cloud and hosting solutions.

The Package

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort.

But working at Daisy is much more than just a fair salary. It's about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer:

  • Holiday entitlement of 25 days, plus bank holidays
  • Additional day's holiday for every year of service, up to a maximum of 30 days.
  • Holiday Purchase Scheme
  • Company Sick Pay
  • Childcare Vouchers
  • Eye care Vouchers
  • Discounted Medicash Membership
  • Monthly reward scheme
  • Daisy Deals - Everyone who works at Daisy has the option to take advantage of discounts and savings at over 1,200 retailers.
  • Discounts on a range of Daisy products

Why work for Daisy?

It only takes a quick glance inside Daisy to appreciate the contribution of every single employee to our success.

Whatever our employees do - from sales and marketing to engineering and customer service - their dedication is helping thousands of UK businesses realise their digital potential.

In order to reach our target, we make sure that every person has the opportunity to create a long and successful career at Daisy. With so many varied roles across 30 sites throughout the UK, and various training and development programmes, the growth opportunities with us are boundless.

So if you're an enthusiastic, driven and passionate individual looking to make a difference, you could be just the type of person we are looking for.

Service Desk Analyst - Syndicated Jobs Northampton
Recruiter: Daisy Group
Added: 13-02-2018
Source: Agency
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