Business Analyst Project Manager - CRM Implementation.
Our prestigious client is needing to replace its CRM system and requires an experienced Business Analyst Project Manager with CRM or system implementation knowledge to join the team for an 18 month fixed term contract to start ASAP
You will be working for a renowned global organisation where you will be helping to make a difference across the globe
* Manage the implementation of the new CRM system through the full project lifecycle. * Facilitate CRM system & process reviews, develop transformation programmes and deliver efficiency improvements across the organisation. * Contribute analytical and strategic input into cross cutting operational and strategic projects. * Proactively identify opportunities to improve the use of data and insight within the organisation. * Work with all CRM stakeholders to analyse, develop, report and promote the use of information to support the on-going development of the organisation's strategic objectives. * Build strong relationships with all information users and teams that will enable them to maximise their use of data. * Promote the strategic direction of information management throughout the organisation. * Develop strong relationships with all CRM stakeholders in order to position data and insight at the heart of the decision making processes. * Engage with all departments and services to define their CRM system and information requirements and assist them to deliver high quality analysis and outcomes. * Develop and deliver analysis and reporting solutions using appropriate tools and techniques. * Ensure financial information interfaces and integrates with the organisation's Financial Management System. * Through sound and strong analytical processes, ensure that the organisation maximises the potential of the new CRM system. * Work with the IT Manager, the IT Team and the Executive Team to review and develop the organisations' information strategy. * To keep within the clients aims and objectives.
* For this role you will need proven: * Ability to Project Manage business transformation through the management and implementation of the organisations new CRM system. * Ability to undertake complex business process mapping and analysis. * Confidence to develop and implement an organisation Information Strategy. * Working knowledge of developing performance management processes to achieve organisation improvement and efficiency. * Able to manage a wide range of concurrent and complex projects. * Ability to deliver information reporting services throughout a large and diverse organisation. * Excellent interpersonal skills and ability to work with colleagues, the public and external partners at all levels. * Ability to lead a cross-cutting multi-disciplined team, work as a member of a similar team as well as working on own initiative. * Professional approach and calm, 'can do' attitude. * Outstanding communication and organisation skills.
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