Unix, systems, 1st line, Customer, Training, Solutions, scripting, Technical support, Enterprise, http, Research, Technology, Communications, Unix/Linux, client, Utilities, Information, troubleshoot, Develop, Problem, support engineer, Communication, Linux Systems, Email, IS, experience
Ellisonpeople is recruiting for a Technical Support Engineer to work for a company based in Blackburn. Our Client is an established software solutions provider and we are looking for a bright and enthusiastic Technical Support Engineer to provide enterprise 1st and 2nd Level Technical Support via phone, email chat as required.
Your role will be to;
- Take ownership of customer issues reported and see problems through to resolution - Research, diagnose, troubleshoot and identify solutions to resolve customer issues - Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams - Provide prompt and accurate feedback to customers - Ensure proper recording and closure of all issues - Record all communications and resolutions on Autotask
You will need to have;
- GCSE or above in Information Technology, Computer Science or equivalent - Proven working experience in 1st line technical support - Basic knowledge of Unix/Linux systems, utilities and scripting - Strong problem-solving skills - Excellent client-facing skills - Excellent written and verbal communication skills - Windows OS skills - Excellent organisational skills - Basic SQL skills preferable but not necessary-
In return you will be provided with an opportunity to develop your skills with further training
There is no need to provide bank account details or payment to any person or organisation when applying for vacancies. If these details are requested for any vacancy you see with us, please report it to us via our contact page.
Apply above for IT TECHNICAL / 1st 2nd Line jobs in Blackburn.