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Software Support Engineer

Location: Nottingham, Nottinghamshire UK
Salary/Rate: £18,000 - £20,000 per annum
Benefits: 18000 - 20000/annum
Type: permanent
Key Experience
Key Skill 1: Support, engineer, Software
Key Skill 2: Software Support, support engineer, Developer
Key Skill 3: IT, Development, Security
Key Skill 4: design, line, 1st
Other experience: Testing, Technical, systems, engineering, Administrator, product, Office, Software Engineer, Systems Administrator, agency, 1st line, Applications, Application, application support, Online, Customer, Solutions, 1st Line Support, Bank, Recruitment, Team, Quality, Technical support, system, Services, http, Public Sector, telecommunications, IT Support, Software Developer, Language, Permanent, Information, Performance, Communication, Software Products, Software engineering, transport, Site, Public, IS, experience, Innovation
Software Support Engineer

KeTech specialises in communication, information and detection technologies. As innovators and integrators of engineered solutions, developers of intelligent telecommunications software and suppliers of state-of-the-art detection products we work across a range of vertical markets including transport, industrial, security, public sector and detection.

Position: Software Support Engineer
Location: Nottingham or Preston
Job Type: Full Time, Permanent
Hours: Hours will vary but initially will be on either an early / late shift pattern. Early shift (5am - 2:30pm), Late shift (2pm - 11:30pm)
Salary: 18k - 20k + On Call Shift Allowance and Time off in Lieu (for calls received)
Benefits: Company Pension Scheme (enhanced contributions), 33 days paid annual leave (including bank holidays), Free on site Car parking, Company Performance Related Bonus, Annual Social Events, Free Refreshments, Industry Event Attendance, High Quality Technical Equipment, Opportunity to be involved in Innovation and Product Development Teams.

About the role:

The role of the Software Support Engineer exists to provide technical support to Customers who are using KeTech Software Products.


- Provide solutions in a timely manner for issues which may arise with any software products
- Log and Track support calls in the designated system
- Prioritise and escalate jobs as required to ensure customer satisfaction
- Identify trends in the support calls and be instrumental in developing solutions
- Identifying and fixing software bugs
- Assist software team with the development and testing

About you:

- 'A' level or HE equivalent in Software Engineering or similar roles performed in past
- C# software language and good understanding of software design methodologies
- Work is usually performed in an office setting with the possibility of some on site visits
- 'On call' shifts at night and weekends will be based at home

You may have experience of the following: Technical Software Support Engineer, 1st Line Support, Software Support Engineer, Software Developer, Technical Support, IT Support Engineer, Application Support, IT Support, Software Engineer, Developer, Systems Administrator etc.

This vacancy is being advertised by EasyWeb Recruitment, the UKs leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications

Software Support Engineer Jobs Nottingham
Recruiter: Anonymous
Added: 14-11-2017
Source: Agency
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