Audio Visual Technician (Cisco, Support) Salary: Competitive Location: LondonTECHNOLOGY SERVICES GROUP (TSG) is the central infrastructure servicesgroup with a proven track record of innovating to help BNY Mellon andits customers have most reliable, nimble and cost-effective solutions inthe financial services market place. BNY Mellon BXP technology isleading edge with industry first PasS/IaaS fully integrated solution,combined with enterprise standards for developers. Digital Workplace Technologies (DWT) is responsible for the overallvision, strategy and implementation of end user technologies andservices at BNY Mellon. DWT provides tightly integrated services,support and tools for BNYM end users and is also responsible for themanagement, enhancements and monitoring of our technologies. Primary job responsibilities include: The Audio Visual Technician(Cisco, Support) position is responsible for providing advanced AVsupport to the BNY Mellon user community. Individual should be wellversed in working in a fast-paced, customer-focused environment. It willprovide a variety of service functions in an organized and professionalmanner. Advanced technical and troubleshooting skills are required.Primary Qualifications for the Audio Visual Technician (Cisco, Support) Role Investigate, analyze and resolve complex incidents and determine theappropriate solution Establish and maintain effective partnerships with customers Demonstrate customer service with follow-up and follow-through onincidents and establishing rapport with Executive clients Maintain on-going communication with customer, exercising independentjudgment and providing alternative solutions Remote troubleshooting Research team resources for adherence to approved solutions Enters timely documentation of all tickets (Remedy) with followthrough to closure Write end-user communications and develop/deliver end-user training Support technologies such as: - TCP/IP - network connections (both wired and wireless) - Windows and Macintosh operating systems and associated productivitysoftware packages - iPhone/iPad/Android connectivity - Video Conferencing platforms (ex. Cisco, Polycom, Tandberg) - Audio components (Audio mixers, PA Systems, wired & wireless MICs) - Webcasting tools (Adobe Connect, Qumu, or other platforms) - Control System functionality (Crestron, Polycom, Cisco) - Small project management (OS and hardware upgrades) andengineering/R&D environments Utilize tools and judgment to escalate incidents to the appropriateIT support groups for resolution Provide subject matter expertise for assigned topics and technology,and support knowledge transfer Promote, follow, and enhance processes, procedures and standardsensuring quality, efficiency and customer satisfaction Take ownership and action on issues and follow through on commitmentsto completion Display superb customer focused IT support, develop and maintainsrelationships within the business at every level. Communicate bothtechnical and non-technical Work in a virtual global environment to provide support for traveling Executives Provide technical planning and support for Executive video conferencemeetings and web cast events Review daily conference schedules and collaborate with team to ensureappropriate coverage Provide technical assistance Executive conference center users andexternal clients as required Respond to user questions and provide in room AV support as required Provide Engineering and maintenance support for A/V equipment Perform proactive multimedia room checksTo apply for the role of Audio Visual Technician (Cisco, Support),please click apply now. - provided by Dice
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